41 Reviews
Premier Inn Liverpool North
Bootle|1.74km from Emmanuel Baptist Church
This hotel needs more staff. Getting served at the bar on both evenings was a challenge, partly because the staff were more interested in talking to each other than to customers but also because there weren’t enough staff behind the bar in the first place. The cleaners need training. The back of the bathroom door, and behind door in our room weren’t as clean as they should be. We sat at a table on the higher level of the restaurant to eat our breakfast and the windowsill was filthy. Spilt drinks, dead flies, dust and very dusty Venetian blinds. Breakfast on Sunday morning was chaotic. There were 6 plates to choose from when we finally got to the front of the queue at the hot breakfast area, but every one of them had bits of food on it, then we found out why the queue was so slow moving. They were constantly running out of food items and some people decided to wait until more of those arrived. When we got there, they had run out of black pudding and eggs, then there were no cups, no pancakes. Having trays would be really useful as you have to make separate trips for various things as you can’t carry more than a plate and a cup at one time. Two ladies were frantically trying to keep up with the demand for food and crockery, and not managing it. This hotel needs more staff. On the bright side, the beds were very clean and very comfy.
