I am visiting this hotel as part of a conference and I had to check in a day early. There was a mix-up in my reservation - there wasn't one. - and when I arrived at the hotel I met Vivian - the person at the reception desk. Even though there was no record of my reservation (not a fault of the hotel) Vivian assured me she would help me to sort out the situation. While attending to this, at the same time, Vivian made me feel very comfortable and welcomed. She walked me over to where I might "perch" for a bit and offered me a coffee while I waited. She made several calls and in a short time, got the information needed to allow me to check in, even just a bit early. Having been traveling for about 24 hours, I was very appreciative of getting in my room and relaxing a bit. I travel quite extensively for my business and have many times encountered people in Vivian's position who were very nice, courteous, and helpful. Vivian however, took this to a different level and made me feel like I was being attended to by a professional. A professional who cares very much, about me as a customer but also understands that she is a representative of a company. To this end, I believe Vivian exemplifies exactly what a person in her position should be - caring, knowledgeable, and professional. Throughout my stay at the hotel, Vivian has remained the same helpful and welcoming person I first met and has proved to be the same, with my colleagues here at the conference. It's a delight to be able to write a review such as this about someone like Vivian and place praise where it is so richly deserved.