Holiday Inn Express & Suites Richmond-Brandermill-Hull ST. Reviews

The hotel was clean and comfortable, and the staff was friendly and helpful. The only thing I didn't like about the property is that it is a little hard to find in the dark, since they don't have direct access to the highway.

Nice place. Staff were all very friendly and helpful. Room was nice and clean. Some cosmetic repairs were needed. Breakfast was one of the best I’ve ever had. Overall very nice place to stay.

With many teenage Soccer players staying the nights there was quite a bit of noise up until I called the Front desk to have it taken care of. Others who stayed commented they were upset as well. Breakfast cook No show No call Saturday morning as well.

There were teenagers staying from a soccer team. They were running up and down the hallway screaming at midnight. We called the front desk and no one came up to stop it. The next morning, there was no breakfast!! Coffee only was available.

Service was terrific. Amazing manager and staff. Everyone had a smile, a friendly attitude and were helpful.

Overall a nice place to stay and I would choose it for a future trip. I suggested to the clerk at checkout to remind housekeeping staff to announce who they are when they knock on the door.

Hotel was clean the staff member I had interacted with was excellent only problem was that none of the four soda machine were working or had product.

The staff is great! The only real major problem we had was the original room they gave us had lights not working, a tv that didn’t work due to a box missing, no phone to contact the help desk because someone took it, and was just kinda musky smelling. But eventually they did switch rooms for us and all was right again.

We were very pleased with our visit! Room and property was very clean, front desk and dining room staff were all Fabulous! If in the area will definitely stay again!

The property was okay, however, it’s old and my room had this stale musty smell to it. I had to spray deodorizer all around because the smell was awful!

Cleanliness was our biggest problem, we found fake nails on the carpet and hair all over the bathroom walls and tub. Housekeeping needs some help.

This hotel is your basic hotel -- good for a one night stay. With it being so close to a busy road, it was surprising quiet. I did notice a moldy/mildew smell when the air first turned on, but it went away (or I didn't notice it) after a little bit.

Room smelled like wet mildew and bathroom was dirty....caters more to traveling road workers. This use to be a nice hotel.

Great hotel, very near friends I visited. Love the room size. Near many restaurants and shops. But bed pillow-top bed was a bit to soft making for a sore back in the morning