Short, overnight trip to Branson with my daughter. The hotel was easy to find, Carrie at the front desk was beyond helpful, genuine, professional, and nice!
Our first room that she assigned to us, when checking the bed for “critters”, as I always do, found a very large, unidentifiable brown, wet stain on the mattress, near the head of the bed. Called the front desk and Carrie quickly reassigned us to another room. Second room appeared to be OK, new flooring and bed frames, but as rundown as the rest of the hotel appeared upon arrival. The beds checked out to be clean from “bugs and debris” at first appearance, but during the night, a very strong smell of body odor, along with cigarette smoke coming from the pillows, sheets, and mattress, strong enough to wake me up. (I had showered before bed, so not me). Had to change beds to be able to go back to sleep. The next morning, cigarette smoke from people smoking outside of our room, came through the air conditioning vent. Also, no blankets or even bed comforters were provided, just a top flat sheet, got very cold during the night and had to turn on the heat. Breakfast was provided in the morning, was adequate and filling. Would have like to see some juices other than a sweet punch or lemonade. When Carrie at the desk was told about the room conditions, she was very apologetic and said she would let the owners know. I really liked Carrie and all that she did for us, but I will not be staying there again.