Verified traveler
October 17, 2023
The pictures do not match what the property currently looks like. Looks more worn down now. Staff wasn’t friendly at check in. She was quiet and was annoyed when asked to repeat what she said. There was no trash in our room but the surfaces had not been wiped down before we came in. Tons of stains on the carpet. However the bed was clean and comfortable. On our first morning the shower had very low pressure and the temperature fluctuated between lukewarm and scalding hot. The next morning the shower didn’t work at all. I told the lady at the front desk (a different one from before). I just told her the problem and she apologized, gave us a refund without asking, and put us in a new room. She told us they had a plummer coming the next day, but I’ve seen other reviews about similar shower issues. Our new room still had stains on the floor, it also had a damp smell and the fan on the refrigerator made noise all night. It wasn’t a terrible experience, but a lot of inconveniences. I expected more from a Holiday Inn