Hilton Garden Inn Boston-Burlington

good good good good good good good good good good good good good good good good

It was great experience! The service is very special, people are kind and respectful. God Bless all of them! Amén

I gave this stay a lower rating because the shower did not work. Otherwise a very good place to stay.

We chose the hotel in part because of the availability of an indoor pool. The pool has been closed for 4 years, and is still closed. There was NO hot water in the shower. The bathroom door in our room was so squeaky that one could not use that door without waking others, if they are sleeping. When adjusting the thermostat in the room, the heater/ air conditioner was terribly loud, again interrupting one’s chance of getting good sleep.

We got the renovated room however the shower didn’t have the expected water pressure, it took good 10 minutes to get the hot water running. No heating in the washroom, so we have to keep the door open to have the heating in the room reached the washroom. No vent in the washroom. Requested for a daily housekeeping, I had to call the front desk to ask them again and the housekeeping came to the room later that day and left me with 2 folded sheets on top of my unmade bed. Room was not cleaned. Dining, is another story. We’ve asked if breakfast was still available at that time, we were told by the front desk that yes we can go ahead, we got to the dining, no one to serve us, I met a lady that I assume worked there, just looked at us, no words, we asked for microwave so we can heat up our food, no response, she was just staring at us, we asked for cutlery so we could at least have coffee, again, she wasn’t moving she was just looking at us, when we finally decided to just leave as we are walking towards the front desk, that same lady who was just staring at us, was making a bill for our meal? Seriously, we under if you don’t speak the language, at least attempt to communicate with your paying customers. I promise you I will do my best to understand. Very frustrating of the awful service that we received and to think we often time use this facility each time we’re in the area for a visit. I think it’s time to check the other hotel in the area for next time.

This facility was very clean and beds were very comfortable with lots of comfy pillows. The toilet in our room did not flush properly and no notification of ongoing construction and pool closure. Breakfast buffet at a cost.

The front desk was informative, polite and friendly. The bathroom was a bit dated and I found some hair in the bath tub, could have been a little cleaner, the rest of the room was clean and comfortable.

My mother and I were staying at this location to be near the local hospital as my husband was undergoing surgery. Because of this, we did not sleep super well which we attributed mostly to nerves and only a little bit to how uncomfortable the beds were. The issue was that a member of their staff, unclear if it was housekeeping or their contracted maintenance workers, ENTERED THE ROOM WITHOUT KNOCKING AT 7:30AM. As in they unlocked and opened the door and began to step in as my mom and I were both getting dressed. We did not intend on being up that early, but we were woken up by the same workers talking very loudly outside of our door at 7:00AM sharp, and then they began vacuuming the hallway and bumping the vaccuum up against our door at 7:15AM. At that point I was annoyed but not to the point of complaining; having a random man enter the room is a completely different story. Not only is it completely ridiculous and scary for two women to experience, but it also opened up a lot of questions for us- why were they coming into our room? Were we placed in that room by accident? If so, was it actually clean?? We wonder as upon check in, the staff directed us to the elevator, however the room was on the first floor. The woman that I spoke with that morning was very gracious and understood my concerns, and even refunded the room without any request or mention from me. I am disappointed as the manager was supposed to call me; it has been a week and I have not heard from anyone.

When making my reservation I was not aware that there were ongoing renovations. Also, there really wasn’t any hot water for our showers just tepid. Other than these, our stay was fine.