Guest User
May 31, 2024
Unfortunately not a good review. We stayed here in 2022 and it was faultless. This time however , even the smallest things are not being done. We asked for a plug for the bath , it didn’t arrive ! Why it’s not in the bathroom is anyone’s guess We booked the buffet , which was very bitty, there was no real meal , I did complain and got given the a la carte menu , but that wasn’t really the point ! At the pool we wanted to get drinks but the lifeguard who sat on his phone for the 2 hours we were there neither gave out towels nor did anything , last time we were here we got towels and drinks . Oh dear Barceló Montecastillo, what’s going on ?