This will be a review of two halves, there’s the very good bits and the not-so-good (but not bad) stuff First the up-side. This a beautiful hotel, thoughtfully decorated with large rooms with an excellent view from our room 208 (see the attached photo.) The shower is excellent. The air-conditioning and ceiling fan perfect to fight back the heat. The bed is huge, if you want to forget there’s another person on holiday with you, this is the perfect hotel. The hotel borders the golden sands of Palmanova beach, and is so close to the sea you can stand in the water and still get a Wi-Fi signal from the hotel (I don’t know why you’d want Wi-Fi in the sea, but its there if you want.) The area around the hotel is almost flat, and perfect for anyone of restricted mobility, and full of bars and restaurants. One odd feature of the hotel is that there is no reception, in place of this a number of young people waft around the entrance with tablet computers and radios. This works very well but does give the lobby area a curious lack of focus That was all the up-side, so what’s so wrong here? First, the music in the lobby is TOO LOUD. I realize that loud is a subjective term so here’s a working definition. If you can stand in the sea (perhaps using the wi-fi) with your eyes closed and still unerringly point to your hotel because of the racket coming from it, then the music is too loud. It wouldn’t be so bad if the music was chilled out and laid back, but instead its upbeat high energy tunes that make you want to get up, stride energetically across the room and turn the volume down. And then there’s food. The breakfast is a buffet with excellent orange juice, a vast array of fried things, yogurt and cereal. So far, so good. But then there’s the evening. Like some other reviewers we booked the half-board option, but somewhere between booking and arrival the hotel quietly cancelled the half-board option and took the restaurant seriously up-market. The usual half-board buffet was replaced by a subset of the full menu which provides three problems for the guest. First, the earliest time you can eat is 8:30. So if you wanted to eat before an early show then forget it. Second, the new half board menu is very restricted and you’ll find yourself eating the same items over and over (but if you want to try ‘squid with ink sauce’ its there for you to try.) Third, no one at the hotel seemed to know how to manage half-board! During our time at the hotel we were Given the wrong menu, and tried to charge us 136 euros for a meal Told we had to book (you don’t) Told the wrong time Had our booking cancelled without telling us (turns out we didn’t need a booking, but it would have been nice to have been told) At this point the attentive reader will have noticed that despite the above litany of problems, I’ve still highly rated the hotel. This is still a beautiful hotel perfectly located, no one went hungry and we had