My family and I had an excellent stay at this hotel. The rooms were small but very clean and efficiently designed. The bathroom was large, modern, and comfortable. The viewpoint up at the terrace for all guests was spectacular. We did not have any complaints. If we were staying for more than one or two nights though, we would have found our family room to be a bit small, which is not unusual in France. We were just glad the family room had a separate bedroom for the kids. Elderly guests should note that the hotel does not have an elevator. I hauled two midsize suitcases up three flights of stairs with my wife egging me on saying “You look like Rambo, good job honey!” As you can imagine, I look like John Belushi and the walk up was not fun. We only stayed for one night, which is the norm for tourists in this area, and ended up using our suitcases for just one change of clothes, our toothbrushes, and some face creams. If we were doing this all over again, we would have just stuffed our backpack with what we actually needed and left the two suitcases in the trunk of our rental car. Parking is complicated but efficient. You have to drive to the free parking lot, which is a few hundred meters away from the hotel, then walk to the hotel for a few minutes to notify them that you have arrived. The hotel will instruct you to remove the barrier at the entry to the street and drive up. Then, you can drop off your suitcases and family, and if you are not used to parking in tight European spaces like us, the hotel will park your car for you. The cost of private hotel parking was reasonable compared to the rest of France. It is extremely efficient and convenient, and in exchange you get to stay in a historical area that is blocked off to cars. We were extremely appreciative of the hospitality of the hotel, especially the fact that the manager personally parked our car. We thought it would be a bit insulting to tip the man in cash for such valet parking services, and instead we decided to buy two bottles of wine and a bunch of cheeses next door. The specialty foods store next door belongs to the hotel and has wines, cheeses, and pates local to the Carcassonne area. All in all, we were very happy with our stay. Pro tip: Do not stress out if you cannot capture a decent photo of the entirety of the castle walls while visiting the historical site. The hotel terrace has a perfect view of the entire citadel. Watch your head twice, not once, when walking through the doors that lead to the panoramic terrace.
72 Reviews