Hotels near Mercado Mansion in Cebu

The staff was really frindly and courteous. The location was really convenient. However, our room was infested by cockroaches, and we had to request a new room. They really need to ramp up the cleanliness and do something about the cockroaches. They also need to improve maintenance because the shower had problems with water leaking onto the floor also.

the hotel is small but clean and comfortable, its located just beside the street in the skirt area, few limited parking space, staff are kind and polite, the room is spacious wide hallway, safe is provided, bed is firm and comfortable pillow is fluppy comfy as well, bathroom is small and nit so comfortable somehow its weird design hot water is good and strong at the day but at night time reduce the temperature to the lowest, no kittle and bottle water as they have water despenser outside the room with hot water and old in it. Food is plated with a very limited portion but good enough. yes they have elevator,,

The room is clean. Glass water bottles that are very eco-conscious. The cleaning service is very prompt, room smells good. Room service for food however needs to improve. Ordered for drinks but took a long time to inform us of the unavailability.

My wife, son, and I went there for my birthday. We wanted to try a new resort in Cebu. Wow were we overwhelmed and surprised. The Sheraton staff treated us with kindness and as if we had been there multiple times. Every single staff member greeted us. From the housekeeping to the guards at both entrances. They even took my son by the hand and kept him entertained while we were checking in. They gave him popcorn. I was also shocked at the one restaurant when they sang happy birthday and gave me a wonderfully delightful cake. It was so smooth and silky. The food was also perfect and tender. The sauce for the fries was very creamy and tasty. For the first time in the almost twelve years in Cebu, even having been to numerous Cebuano resorts including Shangri-la everything was 100 percent perfect. The wifi was strong and no lag, the food was perfect, parking perfect, staff were perfect, beach and pool were clean and perfect. We even go to feed the fish as well which the guard at the water activities area gave us. I mean it was all around perfect for the first time here in Cebu. At Breakfast they even gave me a thank you cake for staying there. I couldn't believe it. It really felt homey and that warm feeling. For the money we spent it was 100 percent worth it. Oh by the way the atmosphere was perfect too. No loud people on cellphones everywhere talking or taking selfies and the like.

We booked the Cebu Suite, but when we arrived the hotel, they said my room is not available. The hotel said because the agency had late payment and the room is no longer available. Trip.com tried to help me but it took me an hour to settle the problem. Actually I am not satisfied because I contacted Trip.com before my trip to confirm the room again but they said the room is reserved for me. If they checked more carefully would make my trip more smooth. Luckily they helped me to settle the problem. During the stay, the room is a bit old, I want more blankets and towels for my kids but they didn’t provide. The waterpark is good, the breakfast is okay, the staff are nice. My kids enjoy the trip.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

The hotel in the Philippines provided a reasonably comfortable stay during my recent visit. The location was convenient, close to popular tourist attractions and transportation hubs. The staff was friendly and accommodating, always ready to assist with any requests. The rooms were clean and adequately furnished, offering the necessary amenities for a pleasant stay. One aspect that stood out during my stay was the hotel's affordability. The rates were competitive, making it a suitable choice for travelers on a budget.

I recently had the pleasure of staying at Lex Hotel Cebu and found it to be an ideal choice. The hotel's location is perfect, surrounded by numerous eateries, making dining options easily accessible. The bed was delightfully soft, and the room offered ample space, providing a comfortable and relaxing environment. What truly stood out was the exceptional friendliness and support provided by the staff. Their warm hospitality added a personal touch to the overall experience. Although the breakfast options were somewhat limited, they were sufficient, ensuring a satisfying start to the day.

The room is very clean. The bedding is very comfortable. The Jr. Suite is inexpensive and spacious. The bathroom tub faucet needs maintenance. The kitchen and wait staff of the hotel isn't great. For instance the service water is often dirty. There are often dirty dishes. The wait staff are below par, often failing to provide basic service (serving the dirty water or clearing away dirty dishes). The housekeeping staff are super friendly and do a great job. I think for the price it's a great choice for a hotel.

The only word i can describe is that it is spectacular. The buffet breakfast was one of the best i have ever seen. So much variety. The room is clean and big. However, the carpet along the corridor kinda smells moist/ musty smell. Other than that, i really have nothing to pick on. Everyone is so helpful and kind. I had a fall and wanted somthing to help me clean my wound. The front desk sent up a nurse to make sure i am alright. There is always someone greeting you at every point of the hotel, so welcoming. Definitely will come back here again.