I booked this hotel for one night because my daughter wanted to go swimming. The hotel's facilities are truly excellent, from the rooms and lobby to the gardens, swimming pool, and indoor children's play area. As for the service, the front desk, housekeeping, and concierge were all very responsive; the service was truly impeccable. The biggest issue, however, was smoking control. During my one-night stay, I encountered/witnessed five instances of secondhand/thirdhand smoke: once in the elevator (thirdhand smoke) and once in the hallway (thirdhand smoke). I reported both to the front desk, and while I'm not sure how they handled it, I didn't smell it again afterward. Another time, I saw someone smoking inside a corner room (even though all rooms are non-smoking). Then, near the entrance to the children's play area, I encountered an older gentleman smoking while walking; he ignored my request to stop, and when I asked the front desk to intervene, they said they couldn't catch him. Finally, another middle-aged guest was smoking right in front of the front desk, and the staff seemed to ignore it. When I pointed it out, they only slowly followed the smoker, waiting for him to walk out the front door so they wouldn't have to intervene. I believe the hotel is very passive in enforcing its smoking policy, which resulted in me encountering five such incidents during a short one-night stay. This is unacceptable for a hotel of this caliber. The hotel stated they don't have enforcement power to fine people, but they should at least include smoking in rooms and public areas as grounds for compensation (written into the check-in agreement) to deter guests with poor public etiquette. They should actively intervene rather than passively waiting for the problem to disappear (which it won't!). Currently, it seems the hotel isn't taking effective measures to control such guests, which negatively impacts other guests.
Original TextTranslation provided by AI