Best Four Star Hotels in Chester

We have been to a number of hotels this year and this is the first that has managed to successfully get their restaurant up and running to pre-covid standards.........most of the others have had the staff but they lack proper training or management.........the staff and management in the Queens restaurant are doing an excellent job !!! Otherwise the hotel has good facilities, is clean and the bedrooms well equipped / furnished although ours was rather ”tight”

The hotel is in the park, away from the commercial center, the green plants are quiet and quiet, there are local people to do weddings, tall and partying and taking pictures, the hotel has a barbecue bar, it is not convenient to go out for dinner. The room is really small, the price and convenience is really not as good as staying at the hotel.

We parked in the Grosvenor shopping centre (£10 for 24hrs) walked through the mall to the hotel. Modern, fresh design reception and nicely decorated bar and restaurant. Quick check in, clean room, comfortable beds. Waitress Lelde was spot on and gave excellent service. Limited menu with our Secret Escape deal but adequate for the price we paid. Room a little hot/stuffy as we couldn't open the window, but it did have AC we could have probably played around with. Breakfast had a hot buffet and a selection of cereal and bagels, bread and pastries. Small little containers of over night oats and fresh cut fruit containers were really nice. Drinks machines dispenses the usual latte etc or another had fresh juices. I didn't see any decafe options though. Hotel was spot on, although Chester high street has gone down hill. Lots of boarded up shops. The shops remaining are jewellery shops, cafes or a few clothes shop. Shame there lacks the independent original shops that tourist love to look around for something different. Would recommend if we had to visit the city again and I'm quite a fussy traveller!

I came to visit family in Chester and chose this hotel as it was close to the train station and a nice walk into Chester. I love the modern look of this hotel, the under bed auto light was brilliant for night time bath room trip no need to turn on the lights. The black out curtains do there job really well I almost over slept, the staff were very helpful when i asked them for help. i will stay here again next time i visit the family

We were a group of 10 girls and were assured of 5 twin rooms when one of us rang hotel but this was not provided on check in The bar lacked any atmosphere and staff lacked any personality My friend accidentally knocked over her expensive glass of wine untouched and was not offered a replacement she had to pay again Not an expected response from a big chain hotel On the positive side housekeeping staff were excellent looking after our needs and providing us with glasses and ice buckets as we were celebrating two milestone birthdays Rooms were comfortable and clean and a decent size

My husband & I stayed at this hotel in Chester on 6-7th Sept. We were originally supposed to stay 4th-6th but due to car problems at home, we'd had to phone on the morning of each of the first 2 days to cancel the first 2 nights. We finally arrived on the afternoon of 6th for what was supposed to be the last night of our original booking. Check-in was friendly & efficient, & even though we'd arrived earlier than the official check-in time, we were immediately checked in with no problems. Even better, when paying we were most pleasantly surprised to find that hadn't been charged for the previous 2 nights that we'd had to cancel....no quibble, no arguments, no question! (I'd naturally assumed that we'd lost that money, which was a couple of 100 quid, especially as we'd only cancelled the morning of the same day we were supposed to arrive, ie less than 24hrs notice!). So we decided to stay an extra night with the saved £££. Our room was nicely decorated, clean, tea & coffee facilities, comfy bed etc. When we left to go exploring, Reception rang my mobile to say there had unfortunately been a mix up with the room, & someone else had actually already reserved & checked into it before us (the Receptionist that had checked him in was a trainee, & had forgotten!). Many apologies on their part, & asked if we minded changing rooms....no problem I said, sh*t happens. Anyway, they moved our belongings for us & informed us that as compensation, we would be upgraded to a suite! Well! It was lovely (Room 220), had a separate sitting room with TV & sofa, bedroom had a mahoosive bed (which was so so comfy), bathrobes & slippers provided, TV also in bedroom, Elemis toiletries. V tastefully decorated, & at the back of the hotel so no street noise. The building itself was apparently built as a hotel sometime in the 1600s so is very old & quaint, it's a beautiful building. The staff are excellent, nothing was too much trouble. Breakfast let it down slightly (tho the staff worked very hard & again, were polite & nothing was too much trouble), but there were items missing from the full English (namely beans & black pud), & the continential option was a little limited (eg only orange juice offered, eg no apple or cranberry, no milk options, limited cereals, no jams). You also have to reserve your breakfast time the night before. It's also worth noting that this hotel doesn't do evening meals, though there is a bar & I believe they do do afternoon teas. Tho this is not a problem as there are many restaurants close by. Water fountains are available in the corridors, & a jug provided in your room for you to fill up...much better than plastic bottles of water, it's a great idea. Special shout out to Stephie on Reception, she is a credit to the hotel...helpful, friendly, efficient & professsional with every interaction, she really made a difference to our whole stay. Hotel is a stone's throw from the famous Chester clock, & it couldn't be more central, ver

My partner had booked Hotel Indigo as a surprise for my 50th birthday. We arrived on the Friday eve to a warm welcome. Our room followed a race course theme and was tastefully decorated. We dined out on the first eve, exploring the city of Chester but decided to reserve a table on the second night. My sons and their partners joined us on the second night (again a surprise that was well kept)! And we had the most amazing evening of fabulous food. The family sampled the steaks as I enjoyed the chicken and the staff couldn’t do enough to ensure we had everything we needed. Thanks to a very special waitress - who recommended a wedding venue to us too as my partner had proposed earlier in the week on my actual birthday and so it was a double celebration. Our experience of breakfast on both mornings was friendly and staff really wanted to make sure we were well looked after. Hotel Indigo manages to find the balance between relaxed attentiveness and fantastic service in a beautiful setting. Thank you.

Booked one night in an “Enviable Double Room” for myself, mum and 7 year old. The room was huge, with a free standing bath tub which was a nice touch! Nice view from the room and plenty of space. The bed was stated as a double but it was huge! And also very comfortable. All staff were really friendly and professional at check in and check out. The parking was great -£10 overnight and they were fine with us leaving it a few extra hours after check out to continue exploring Chester. Would highly recommend this hotel for Chester for any occasion

For the most part, this is a lovely hotel. It cost us around £7 for a taxi into Chester and the rooms are clean. The majority of staff are incredibly friendly. However, while out during the day our keys were deactivated to force us to the reception so that the manager could corner me about where my car was parked - which had been mentioned to another member of staff during check in and they had said it wasn't a problem. She had been trying to call me on the hotel room phone ”all day”, which is a ridiculous approach as who sits in their room all day? If she had just called me on my mobile number, which was used to book the room, I would have happily come back and moved the car. She demanded I move it in that moment and I explained that I'd had a drink but I'd move it in the morning. She then said she would move my car, which I wasn't comfortable with. She then walked away from me and wouldn't allow a rational, adult conversation. The tone and attitude were accusatory and her frustration clearly misdirected when she has made no realistic efforts to contact me; we were in the hotel until 11am and, as I said, I had my phone with me all day. I tried to explain to the reception staff why my car was where it was, and that I had discussed it on a rival and was dismissed with a ”well I wasn't there so I wouldn't know” then she smirked at another guest. It's such a shame that has really put a dampner on the stay for us, as it was totally unnecessary.

Checking in at the main Oddfellows hotel was smooth but it would have helped to have the exact address of the apartment in advance, so we could park more easily. There is one parking space at the apartment but it is a tight entrance! Apartment 5 was upstairs and very spacious. The lounge/kitchen/diner was well set up and the tea and coffee available was very welcome. Bedrooms and bathrooms were large, comfy and clean (but could do with a few hooks for towels or coats). There is even a laundry room. Decof is quirky and the location is great - just off the main streets. Fabulous place to stay.