Catherine T
May 7, 2024
We booked a 1 night stay here, using a voucher that I had purchased for my partner as a gift, when we checked it, it was made clear by the receptionist that we had used a voucher, this made us feel uncomfortable due to his attitude towards us, like we were having a free stay or something, we still paid for the voucher and had to pay £10 on arrival as a booking fee! The room was simply terrible. It felt dirty, hadn’t been hoovered and there were moth’s flying around the room. The bed was awful, ready for the tip, could feel every spring and it was on a slant, we placed a drink of the bed side cabinet and it slid off. We were visiting to go hiking in the Peak District, unfortunately after a terrible night sleep we had to leave in the morning and drive home due to being exhausted. Breakfast was not nice, cold and the restaurant was dated, and again felt dirty. Very limited choice, stated there was pastries and croissants however when we asked where they were we were told there are non. We asked to speak to someone when we checked out but our views were not listened to, I emailed on return and received no reply. Please do not waste your money staying here, this hotel ruined are break away and I would hate for it to do the same to someone else. If anything good can come out of stay it would be to warn others not to make our mistake. I wish I had of read the reviews before booking as it’s clear others have had the same issues as us, yet the staff looked shocked when we voiced our views on check out. Avoid!!