This time, I chose the luxury room type in Alishan Indigo to spend a wonderful birthday for my wife. First of all, there is nothing to say about the service and facilities. They are all five-star scale. There are too many good reviews. It should be the place that needs improvement. I list a few problems below
1. Cleanliness needs to be improved. First of all, after the car stopped and landed, there was a large brown oil stain in the parking lot, just next to my parking space. This oil stain was still there until I checked out. Before I checked out, I heard that there were other people who had just checked in. Remind the passenger to the counter (meaning that there is no perfect awareness of the cleanliness of the environment, which does not meet the standard of a five-star hotel)
Next, in the corner of the balcony of the room, I found that a cigarette butt had not been disposed of. This is a bit exaggerated, and this is really completely unacceptable.
2. We did not inform passengers about the room type in advance. We chose a luxury room type that costs NT$15,000 per night on weekdays. There is a floor-to-ceiling window in front of the double bed in the room. The floor-to-ceiling windows in the photo of the room type should face the mountain view. When I checked in When I open the floor-to-ceiling windows, I see an industrial road with cars, people, and wild dogs on the road. The distance is less than 50 meters, which means that there is no privacy at all when I open the curtains. I only found out after I informed the counter that this The room types are all facing this industrial road (feeling a bit fooled). I originally wanted to downgrade to a boutique room, but there was no room type with a double bed that day.
3. The quality of the dinner, Alishan Indigo only has one restaurant to choose from, the unit price is 3000 yuan per person + 10% service charge, the unit price is quite high, the ingredients are not bad, the restaurant decoration is very general, unlimited red and white wine Drink freely (red and white wine is not very good), there are few self-service choices, only about a dozen choices, the point is that during the meal that day, there were actually a few flies flying in the self-service ingredients area, and after telling the waiter, I only got ”Because it was cleaned up today Water pipes, without any gestures to comfort the guests, I think it is very inferior to the standard of dinner at this price.
Summary The scenery of the facilities is really good
There are many features in the room, just solve the cleanliness problem
Privacy issues in deluxe rooms should be confirmed with passengers in advance
The environment, catering and price of the dinner really need to be improved
Very Good
125 Reviews