Guest User
October 25, 2024
I visited the hotel for a few days with my partner. The room was clean, nicely designed and in a great location. The security staff were friendly and helpful. Unfortunately, we had an extremely poor experience in the restaurant. We hoped to get an evening meal at the hotel and were greeted with sighs from a waitress sitting at a computer across the room. The waitress told us to sit anywhere and had a very rude tone. She shoved cutlery and tap water on our table and ignored myself when I said thank you and then she walked away. We could hear her huffing at her computer then walking around slamming cupboards. We decided it was an incredibly bad atmosphere and the person on the table near us looked uncomfortable, so we left without ordering. Honestly, the most unpleasant restaurant experience I have ever had. The service at the checkin desk was fine, but not particularly friendly. Overall, I would recommend finding another hotel in this location in Chicago as there’s lots of options.