The Connaught Hotel

Decent hotel still in the middle of refurbishment although refurbished rooms have some marks on the wall

I liked the excellent and friendly staff. I didn't like that there was not a servicing of the room on the Saturday or the Sunday.

Do not stay here - you would have a better time sleeping in your car. I have stayed in some bad places in my time but this is another level of bad. When we arrived it was evident there was some work being done in the dining area. That’s fine. Start going up the stairs to the hotel and it’s another story. Plaster coming off the walls, holes in the wall, broken lift out of action and ladies toilets out of order. Our room…well you can see from the pictures. Black and yellow and sporous mould in the bathroom. The bathroom door was a complete state, had no handle and looked like someone had previously kicked it in. We spoke to the hotel and they said to contact ******* who we had booked with. ******* were useless and said we could have £25 refund in vouchers. We had a show to go to so went out and tried to console ourselves that we were just staying for one night. When we returned to the hotel it was unbearable. There was a function room directly underneath us with a really loud party. The base of the music was causing the whole room to vibrate! This was at 9.45am. We spoke to the hotel and *******. ******* said wait 3-4 days for a response from them. The hotel said the party would be done by 10.15pm. We waited till 10.30 and it was no better and we were exhausted so decided to leave. Do not stay here - you would have a better time sleeping in your car.

There is extensive renovation going on and the bar area is very small. Also there is no eating facilities while the renovation is going on. My window in the room would not close so it was cold at night

Very comfortable bed. However the property is part way through a refurbishment which is impacting on the cleanliness of the public areas and rooms.

There was no hot water and the slamming of doors was not pleasant

The general upkeep of the property and room was not to standard. Broken items in the room. Towels not clean as they should be. The bathroom sink was blocked, standing water. We did not stay the 2nd night.

The property is under development, which seems to be taking forever, room had no curtains, closet was dirty, bath/shower was dirty, the toilet had some sort of over flow of water and all night heard dripping noise. The room is half in development. Only thing is good I paid £78 for two nights. Could be a good place in the future once all work is done. Would I stay agin only if I was desperate and broke but highly advice people don’t pay full price if it’s £39 a night it’s ok just a bed. But other wise would advise to stay away if the place ever gets finish I’m sure they will put the price up and would say you’ll find better places in the area. Sad really but is what it is.

Hotel was dirty, the room wasn’t clean for the 4 days I was there, tv didn’t work properly, the windows didn’t lock or close and I was in a ground floor room, I had no hot water the last 2 days I was there. Hotel manager didn’t care one bit. If you haven’t just crossed the channel in a dingy, then do not stay in this “hotel”