Alba Queen Hotel

Great hotel. Food excellent, pool large, beer lovely, surroundings beautiful. The thing that impressed me most was the staff. They all seemed to really enjoy being there (it was the opening week of the season I must add), and had a good tone with the guests at all times. This is a sign that they are paid correctly and treated well, which is important to the experience for someone like myself. A special mention has to go to the mini club where our youngest son spent most of his holiday as he loves drawing. Those girls are wonderful with children and, again, seem to genuinely enjoy doing what they do. They had a couple of extra activities there which makes for a nice holiday memento like painting your own t-shirt (complete with a medal and a certificate). The only negative was that our family got woken up at 2am by a family in one of the rooms around us "messing around" (little kids running around, screaming and shouting but sounded like they were having fun). Really bizarre. Hardly heard a sound from the other rooms after that so I have no idea what happened there, but if the walls are that thin this could absolutely be a problem when your neighbours are grown ups enjoying the all inclusive facilities until the small hours (we were in the very obvious kids section with bunk beds). Should be noted that this is basically a German hotel with 90% + guests speaking German. Not an issue for us, but if you are going on holiday to socialise with other guests you will need to speak German at this hotel. They were very good at changing the food options each day, so it didn't taste like typical buffet food. Way way better. Was our first time in Turkey and the staff were great ambassadors for their country. The entertainment team (animation as they call it) were very bubbly and energetic. An all round great experience.

Having stayed in 5* hotels previously, I can confidently say this is not a 5* but it's not far off...Afew minor changes and they are there...Nevertheless, I always say the hotel staff and services is what's makes the holiday and I can safely say the employees at this hotel were phenomenal... On arrival we were greeted by reception, Fatma and Beyza were very helpful and English was of a good standard to be able to see to my queries...I was also greeted with a massive smile by a lovely lad Called Yaman, who didn't understand a word of what I was saying but still managed to communicate... At the bar by the arcade you will find Ferdi and Mirai, so pleasant and wonderful with the kids, good at remembering drinks orders and always gave me milk cartons for my youngest son. At the pool bar the waiters and waitresses were attentive a quick. I have read people talking the quality of food not being good, it was exceptional, huge variety from starters to mains to desserts... At the pool bar expect fast food which is what kids and particularly Brits so to see people complaining about this I don't know what you are expecting, gourmet??? Huseyin and Helin, absolutely amazing, Huseyin would have tables ready when he saw me with my drinks order memorised...Helin is a computer, if she walks past your table and you order something but she doesn't write anything down, rest assured your order will come correct...All the lads behind the bar were excellent...Ali Sonmaz, Ali, Doukan, Umut, Ruzgar even Hatice bless her, even with her limited hearing she was fantastic...they all took the time to interact withy kids and made the stay that much better... In the restaurants you will find the same people serving you, these people work exceptionally hard and long hours so please treat them with respect as there were occasions where I had to step in... The animation team, Ahmet, cagla, ebru and tarik were great with the kids and put on alot of creative activities for the kids in the mini club as well get all kids involved in the mini disco...some things cost extra in mini club so be aware... Tips for a good holiday: tip the waiters, they work really hard and definatley deserve it...

Cheap and cheerful hotel with very basic facilities. Food was good especially the two snack bars. The alcoholic drinks in the all inclusive package however was at times like drinking paint ********. Considering this was a family holiday at around £500 a head this was to be expected though. Staff in the restaurants were great. Overall very nice a little getaway in late October.

Don’t be fooled by 5stR reviews if I could give a zero I would. We have had expectation of a 5 star but unfortunately that management and the hotel itself has disappointed us. It’s very run down and looks in need of refurbishment, the management was awful because we had made a complaint the so called manager has walked off and couldn’t even be bothered to rectify their mistakes! I hope anyone who decides to book here DO NOT BOOK, honestly I was like one of you looking for a perfect 5star hotel instead was a disaster, food was the same nothing new and hardly any entertainment. It was an embarrassment that I chose a hotel like this!

We book an all inclusive holiday for 2 adulat and one child. The hotel is all right ,not 5 stars anyway, more like 3 to 4. The staff is very rude, if you are not German. They keep saying they don't understand English. I tried for several times to speak with someone, even at the guest relations desk, one time the lady said she doesn't speak English and for 3-4 for times nobody was there. Staff at the restaurant or to the bar are rude, don't matter if you gave tips or no. The staff from the waiters, beach boy or managers they don't care about guests if you are not German. The waiters shout at children's in restaurant, for bowling alley and billiard table you need to pay. If you want a day to the pool, you need to wake up and to be at the pool at 7 am to put towels on sunbeds. At the beach if you leave the sunbed for 1 minute the beach boy come and brush them and give them to German tourists. In the restaurant ( I don't know if is a chef), they put meat in your plate, yes with gloves but they touch other food or souce also and if you are not happy with the portion they say if enough. If you ask for cocktails they do but not with all the ingredients from the recipe. I definitely not recomand this hotel if you want to have a good holiday.

Came to Alba Queen last minute booking for a week, got here to find out other than the average food and local spirit everything else is chargeable. Named sprint €4 a shot, safety deposit box I’ve never been charged for one of them ‘ever’ €12 for a week here, the best one is Wi-Fi the one thing that pretty much every business in the world does is try and get customers in to their pubs, clubs or restaurants with free Wi-Fi here it’s free (and not that good) but only in the lobby and around the pool but if you want it in your room €2 a day??? so that’s another €15 for the week, honestly really!!! Went to have a look at the bowling alley guess what another charge so the games room sits empty because everything is chargeable. Website doesn’t say anything about charges for any of this but once you get here if you don’t like the pool bang average food and local plonk get your hand in your pocket. The rooms are ok nothing flash pillows (I say pillows) you get one wafer thin pillow on a rock hard mattress. One annoyance was there were 3 of us in our room we got one bath towel between 3 of us, 2 foot towels and 2 hand towels one for the sink and one in the showers, all for helping save the planet but that’s a bit too far. All in all I’d give this 3 out of 10 after the first day wouldn’t come back to this hotel. If it’s all inclusive it’s either all in or it’s not and if it’s not tell people because I wouldn’t have booked.

Hotel was clean, well-kept. Food was not superb but good. Garden and pool were nice, and so was the beach section belonging to the hotel. Reception staff were very competent and helpful. Upon arrival, the contact of the roomcard slash encountered some problems, the waterboiler was not working and there were some problems with the safe. Luckily, thanks to the reception, these matters were sorted out during a short period of time, except for the technicians: the first two technicians working on the safe did not speak any foreign language, so it took a third one who spoke German to sort out the problem. Other than date, there was no reason for complaints.

Once again a wonderful holiday. The staff are amazing and make the holiday. Miray is a star and along with Yaģmur we have christened them the Alba Queen chick's. . Seda from customer services will help with any query you may with complete professionalism.The weather this year was very hot and getting hotter, may go back to September next. Everyone is very helpful and nothing is too much trouble. If there is a complaint, the food this year was very repetitive but good. Will be back next year.

We had 6 days of really great holiday. The services were very good, rooms were very clean, big and comfortable. The staff was very friendly and helpful. Very good and delicious food and drinks, the sea view was amazing. Many thanks to Mr. Omer from the reception and all the hotel staff. We will come again! Violeta-Julian-Renato Lupu