Vonresort Elite & Aqua - Ultra All Inclusive & Kids Concept

Vonresort Elite & Aqua - Ultra All Inclusive & Kids Concept Reviews

Vonresort Elite & Aqua - Ultra All Inclusive & Kids Concept

Merkez Mahallesi, Cumhuriyet Caddesi No: 13/1, Colakli, TürkiyeView Hotel Details
Vonresort Elite & Aqua - Ultra All Inclusive & Kids Concept
Vonresort Elite & Aqua - Ultra All Inclusive & Kids ConceptVonresort Elite & Aqua - Ultra All Inclusive & Kids ConceptVonresort Elite & Aqua - Ultra All Inclusive & Kids Concept
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Vonresort Elite & Aqua - Ultra All Inclusive & Kids Concept Guest Reviews

4.2/5
17 Reviews
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All Reviews(17)
Positive reviews(15)
Reviews with photos/video(5)
Negative reviews(2)
Guest User
Checked in Jul 2023
Other
0 Reviews
5.0/5
Outstanding
Posted on Jul 12, 2023
Very nice place, I will visit again. The best sandy beach în Antalya. The food and the drinks are very good, the pool and the beach never crowded. A very safe place for familie with children. The staff very friendly, definitely we will come again next year.
Response from Property: Dear Guest, Thank you so much for your review. VONRESORT Hotels Team is working for our guests. It is very pleasant to know that you enjoyed your holidays in VONRESORT Hotels. We are working for you and for your comfortable stay during holidays. We will be happy to welcome you again. Best wishes, VONRESORT Hotels Guest Relations Team
Guest User
Checked in Jan 2023
Family
0 Reviews
5.0/5
Outstanding
Posted on Jan 31, 2023
This is a wonderful hotel with something for everyone Lots of pools, activities, great entertainment Kids pools and kids club Food good and varied. Wonderful spa. Had an amazing Hammam today and very reasonable priced Would def recommend the spa packages. Staff friendly and helpful. Just beware, tried to charge us in Euros, not Turkish Lire, which would have obv cost more Otherwise superb
Response from Property: Dear Guest, We are very pleased with your nice comments. We always trying for the happiness of our guests .It motivates us to hear that you liked our Hotel. We will send your feedback and thanks to the relevant departments.Thank you for choosing VONRESORT Hotels. Hopefully we can host you again and again in our big family. Best regards, VONRESORT Hotels Guest Relation Team
Guest User
Checked in Jan 2023
Solo travelers
0 Reviews
5.0/5
Outstanding
Posted on Jan 31, 2023
Every small detail of this hotel is perfect. The entertainment guys, the service, the performances and concerts, they even took me to a disco tour in the city centre. There are lots of activities to spend your time, and you can find bars and snacks at all times of the day around the hotel. It especially feels good to drink your beverage next to the pool. Totally recommended.
Response from Property: Dear Emrem720, We sincerely appreciate your taking the time to post a review regarding your holiday at VONRESORT Hotels. We are happy to read that we were able to provide you with an enjoyable experience. Not only that, but we are absolutely delighted to read that we were able to impress you with our faultless service, dedicated staff, comfortable facilities and the quality of food. We would love the opportunity to welcome you back to VONRESORT Hotels in the very near future. Likewise, we sincerely look forward to your return in the future! Kind regards, VONRESORT Hotels Guest Relation Team
Guest User
Checked in Sep 2022
Family
0 Reviews
4.0/5
Very Good
Posted on Sep 3, 2022
We came from 28.08.22 to 04.09.22. We stayed at the Elite. It is all one big resort. I am not giving it full rating because of the following things. Only one place to take out towel, you might think is not a big deal but when you have to go several hundret meters daily it will be. Lack of fresh or eveb botteld drinks. All the drinks except water are from dispensers. You can literally taste the chemicals. Very few people speak english, you might have better luck speaking with them in german or russian. Problem with the AC in our room, it only worked on one speed "freeze mode". Luckily (and unlikely you will see) for us our room didn't need AC because it was situated at the ground level in a corner. The vegetation and orientation made the temperature ok in late august even without AC . BUT our room was situated near a laundry or kitchen and during week days in the early morning IT WAS TERRIBLE. There was sometimes a sound like thousands of marbles dropped on a floor hard (literally) and it woke us up four times at 4 or 5AM. The sound was repeated a few times (1-3x) then it stopped. We complained at the Elite front desk about it. It was reduced then stopped (it could have been because of the weekend i don't know). The bathroom in our room doesn't have any window or any ventilator, just a useles ventilation hole that doesn't work. Due to that it was a constat bad smell in the room, like mold. The Elite was recently renovated so it isn't that bad YET but in the next years will become a major issue (at least in the rooms without bathroom windows). On the good side, we liked the food, quite diverse, personal was polite eventhough they don't speak English they tried helping as much as they could and with what they could. The beach is quite ok, the Aquapark is fun if you have kids 4-14 years old or so.
Response from Property: Dear CountPorcula, First of all we are sincerely grateful for your choice of VONRESORT Hotels for holidays! Thank you for the time you found to write a review. Your notifications are shared with Hotel department’s managers. And we will pay attention to all of them. We are always happy to provide our guests with the best service and try to take into account all the recommendations and feedback to be better with each year. Thanks for the nice feedback about the food and polite staff. It is important for us to know your opinion about us. We will be very happy to welcome you again. Best regards, VONRESORT Hotels Guest Relations Team
Footprints249825
Checked in Aug 2021
Family
5.0/5
Outstanding
Posted on Aug 16, 2021
Everything was great. Super food, nice pool, near sea and big pier. I Will come back. Super relaxing gardens and restaurant. Recommended for families. Monday to saturday activities, evening shows and other activities to relax. The Elite hotel is smaller but has an 70 meters long pool, 24h lobby bar and its own restaurant
6/7
Response from Property: Dear Footprints249825, Thank you for your kind words regarding your recent stay. We are so pleased we were able to provide an "amazing holiday" for your family as you mentioned. We look forward to hosting you again the next time your travels bring you this way! Kind regards, VONRESORT Hotels Guest Relation Team
Verified traveler
Checked in Aug 2021
Family
3.0/5
Posted on Aug 3, 2021
Terrible beds and low pressure water in the shower.
Guest User
Checked in May 2023
Other
0 Reviews
4.0/5
Very Good
Posted on May 13, 2023
We stayed at the hotel at the beginning of May from 4 to 12. A detailed subjective review and at the end a few words about the weather. Accommodation and hotel We arrived in the evening and were placed on the 2nd floor, with a view of the entrance and the road. The room is normal, everything works, there are only minor comments: uncomfortable sink, running shower, weak hairdryer. The pluses are minibar, safe, comfortable bed and pillows, excellent cleaning, pillow menu (we didn’t use it, but there is a sign). The downside to the accommodation is the noise from the corridor. The sound insulation between the rooms is at a good level (there is something to compare with!), but the door to the corridor has huge cracks, light and sound penetrate. Constant slamming of doors, talking, stomping, carts. You can hear everything! To be fair, 50% of the questions are for tourists, why slam the door as hard as you can at any time of the day or night and talk outside the rooms? We were lucky that the particularly active neighbors left after 3 days and we were able to sleep) But still, the Elit part is quiet and calm, this is a big plus. The area is green, everything is in bloom, there are a lot of animals) In addition to cats, hedgehogs are running around, turtles and even an otter are in the river nearby. Wifi is good, caught on the beach. Food Personally, I didn’t understand the rave reviews. The food is ok. Yes, you won’t leave hungry, but that’s not what you’re going to 5* for. There is no variety, there is always one type of grilled meat and something stewed in the form of a stew, etc. On our first day we managed to find lamb for dinner, then it didn’t appear, only turkey or chicken. Somehow, for 3 days in a row there were only grilled cutlets. Oh yes, there was also liver 2 times. Sometimes the meat itself is not very good (there is one type of fish every day. The breakfasts are excellent, there is a full set. But there are juices from vending machines, even at the bar. Sometimes very diluted. For fruits: apples, pears, oranges, medlars/peaches (green). Strawberries were sometimes on desserts, from which guests actively scraped them) Ice cream for lunch and dinner in the restaurant. We were at dinner at both Elit and Cost - a little more dishes in Costa, for example, onion rings only there)) There were more people, but this did not cause discomfort. Bar There are many bars. In the printout of the concept of drinks at bars: cocktails and included alcohol, literally 3 positions are indicated, in the photo. If you ask, it turns out there is everything: whiskey, rum, etc. Why not indicate? Moreover, standard cocktails are all based on vodka or gin. Pina colada with vodka? Well, you know. In short, you need to ask. The wine in restaurants is normal, by the way. Local Baileys is also ok. There is a coffee shop by the pool with delicious coffee. Disco in a separate room from 23: music of clubs of the 2000s, a strange choice. Beach The biggest disappoin**ent is that the pier is not open by May 1st. They didn't open until the 12th. The pier at the neighboring hotel was working, by the way! It's a shame, because... this was decisive in choosing between another hotel! Sandy beach, gentle slope, and a very long walk to the depths. The children will be ok. Algae near the shore, sometimes a lot (pier, you are needed!). There are more than enough sunbeds, both under awnings and umbrellas and without. But on the beach like in Anapa on some days. There are really not enough separate areas for smokers and no! And ideally, it would be better to have at least one relaxation zone. There are children and companies all around
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6/7
Response from Property: Dear guest, Let me thank you for choosing VONRESORT Hotels for your holiday and for leaving your review. Thank you for taking the time to share your impressions. The entire VONRESORT Hotels team is pleased that you appreciated the hotel’s infrastructure, large green area, beach and especially the coziness, comfort and privileges of the VONRESORT Elite hotel. Regarding some comments, I would like to note that any possible technical malfunctions in the room will be eliminated as soon as possible by the hotel's technical service, working 24/7. The privilege of guests of the VONRESORT Elite hotel is the opportunity to fully use the infrastructure of the VONRESORT Golden Coast hotel. Thus, in terms of food, our guests have a wide choice for every taste: Safran restaurant, Deep Blue restaurant, Snack bar, Burger, Gezleme, Confectionery, 5 a la carte restaurants with a variety of dishes from the cuisines of the world. The hotel's pier is a complex complex with food and catering provided and was not opened due to weather conditions. We are pleased to announce that the opening is already planned for the near future. We will definitely take into account your wishes and suggestions in our future work. The hotel is developing and improving every day for your best comfort on vacation. We hope to see you again again. VONRESORT Hotels Guest Relations Depar**ent
Zakhar P
Checked in Oct 2023
Family
5.0/5
Outstanding
Posted on Oct 1, 2023
good afternoon to the readers of reviews, we have just returned from this wonderful hotel, We bought a coast hotel at the hotel, but upon arrival Dinara offered us to move to another hotel, for which we thank her very much. We put on the bracelets and immediately went to breakfast, after waiting a little we got room 4134 in hotel vonresort golden elite on the first floor, it was the first floor, the room was large, the bed was comfortable. Everything worked, there was no damage, shampoo, washing hair dryer, everything was there, no just washcloths. 1) The BEACH is sandy, the entry into the sea is super, the water is clear, there are plenty of sun loungers, the entry into the sea is superb for children. 2) PIERCE is a feature of the hotel with its bar and evening show from which you can swim in the sea 3) ANIMATION - from morning to evening we didn’t have time to participate everywhere, beach volleyball twice a day, boccia, ROSALYN with her water game really stood out gymnastics, by the way, I took first place in shooting, for which I received a certificate from the hotel. 4) FOOD - we were very pleased with it, for tourists from the former USSR there is borscht, buckwheat, Olivier vinaigrette salads, this was found only in this hotel, before that we were in Dolphin Palace hotels. sunis kumkoy. Side Star Elegance unfortunately this is not there. Beef, lamb, turkey, chicken, veal were all cooked very tasty. There was trout, salmon, sea bream and other fish, there were no shrimp, they were left for breeding for the next year, there were a lot of sweets, honey in honeycombs, a lot of seasonal fruits. 5) The hotel is very green, there are a lot of ornamental trees, the gardeners are great, they always clean and trim. 6); BARS are everywhere, there are 3 of them on the beach near the pools, a big thank you to the bartenders in the hotel lobby, the elite, they are professionals in their field, we say hello to all of them, some of the imported drinks are Balantays whiskey and others are free, some are paid. Beer is both local and German BECK, there is a coffee shop where IRA will make you delicious coffee 7) SLIDES - they are located in the beach hotel, cross the road from our hotel, there are many slides for both adults and children, open from 10 to 17. We recommend this hotel, we are planning to go ourselves next year, but before that we didn’t go to that same one twice. Many thanks to all the employees of this hotel, you are professionals in your field. I would like to give a wish to this hotel, add to the cost of a stay at the hotel the price for beach bags with the hotel logo and distribute them to vacationers and this will be an advertisement for your wonderful hotel.
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Erdinç G
Checked in Aug 2023
Family
4.0/5
Very Good
Posted on Aug 27, 2023
We were generally satisfied with the hotel we stayed in between 21 - 26 August, but it is worth mentioning some shortcomings. First of all, you have to walk a long way to get a towel. Also, when making a reservation, we were told that elite guests can benefit from the facilities of the entire facility (3 hotels), but when we went to the beach snack bar, we were told that you cannot use them. The rooms are large and spacious, but the elevator does not suit this hotel. It's small and the door makes strange noises when closing. I think there is no air conditioning in the corridors, because it is stuffy and stuffy. The staff is really good. They love their jobs and are caring. Bar facilities are adequate. Cleaning and gardening are taken care of throughout the hotel. The food is sufficient and delicious. Best of all, there is no waiting in line. Calm and quiet. We are glad we went and we are thinking of going again next year if it is suitable. But I would be happy if the mentioned deficiencies are taken care of.
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Guest User
Checked in Aug 2023
Family
0 Reviews
1.0/5
Posted on Aug 9, 2023
Nothing to worry about with a 5* Reception staff unfriendly and aggressive Tiny room, cupboard too small for 4 people, sink blocked. Cleanliness clearly leaving something to be desired. The staff is not welcoming, not a smile. By far the worst resort we have visited in Türkiye. The swimming pools and the beach are ok, the restaurants ok nothing more. We would not recommend this place!
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Response from Property: Dear Guest, First of all, we are sincerely grateful for your choice of VONRESORT Hotels for holidays. Thank you for the time you found to write a review. We appreciate our guest’s opinion while we are working for you and we are doing all the best to improve our service ant to arrange the best opportunities for your holidays. Your notifications are shared with hotel department’s managers. And we will pay attention to all of them. İt is necessary to mention, that hotel provides different room types starting from standard room and up to big suits. Our Guests can see this information by reservation. We are sorry if you have reserved not a correct room type. We would be thankful if you could give us opportunity to improve your opinion about VONRESORT Hotels. We hope to see you again. Best wishes to you and your family. VONRESORT Hotels Guest Relation Team
Guest User
Checked in Jan 2023
Family
0 Reviews
5.0/5
Outstanding
Posted on Jan 31, 2023
We stayed in room 4130. The sandy sea does not get deep immediately. It is ideal for families with children. It has an excellent pier. Those who are good at swimming can enter from there and have a more enjoyable time. The food is delicious and diverse. There is a variety of dishes. Red meat is served every day. Suku dishes are very good, Aquasi It's nice, but there may be different slides for such a hotel. The best thing about the hotel is that the gardens are very carefully maintained. The gardeners have done a great job. If you come to this hotel, definitely bring a book with you because you will have a wonderful and peaceful time in the relax garden. The hotel has a bar where you can spend time and There is a coffee house. You can find an activity for every day. A hard-working professional can help you in every aspect. That is the only negative of the hotel. The napkins are VERY LARGE. People get very upset when using them. I hope the hotel takes me seriously in this regard and makes the napkins smaller. It is wasteful. There is no other negative aspect. .Thank you Herwey it was a very nice holiday.
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Response from Property: Dear Guest, First of all, thank you for sharing your kind comments about your stay with us! As the VONRESORT Hotels team, our first priority is the satisfaction of our valued guests, and we are very pleased to learn that you felt this throughout your holiday. These positive comments from our guests motivate our team and we believe that we will always maintain our understanding of quality service. We would like to inform you that information has been conveyed to the relevant department management regarding some of the negative issues you have mentioned, and that the necessary corrections and service quality improvement efforts will be made immediately. We believe that we can continuously improve our service quality thanks to your valuable feedback. We hope to welcome you to our facilities on your new holiday and wish you a nice day. Best regards, VONRESORT Hotel Guest Relations Department
Guest User
Checked in Jan 2023
Couples
0 Reviews
5.0/5
Outstanding
Posted on Jan 31, 2023
I really like everything. We arrived in the morning (at about 9:00 a.m.) and were checked in immediately. The first impression was that all the staff were waiting for my husband and me) The food is delicious. The room (ours is superior) is very spacious and beautiful. There is a feeling that there are no people in the hotel at all, everyone is dispersed. There are many beautiful places. Insta locations at every step. Alcohol is imported and local. In general, everything is fire. I recommend that percent! (This is the first hotel I’ve ever been to (over the past year I’ve been to 10 hotels) to which I give an A... Oh.. I forgot to tell you about the downsides. No coconut milk...)))
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Response from Property: Dear guests, Thank you for choosing VONRESORT Hotels and for taking the time to evaluate the quality of services by leaving a review of our hotel. We are glad that your stay at our hotel left you with only positive impressions and pleasant memories. We inform you that comments regarding coconut milk have been forwarded to the relevant depar**ents of our hotel. Rest assured that the hotel management is doing everything possible to delight our guests with excellent service. Our team will look forward to your return to once again give you an unforgettable holiday. Best regards, VONRESORT Hotels Guest Relations Depar**ent
Guest User
Checked in May 2023
Other
0 Reviews
4.0/5
Very Good
Posted on May 20, 2023
I'll start with the positive. 1. Huge words of gratitude to the receptionist for placing us in the superior elite building completely free of charge and without any requests, although we had paid for a standard room in Costa. Even at 7 am, just a fairy tale. The start was great) 2. The territory, everything was great as expected! 3. The beach and the entrance to the sea, everything is wonderful. But these 2 huge stones are right in front of the rescue tower... if they cannot be removed, please mark it somehow. The child was injured, I saw a man with a bloody knee. It’s just unexpected given the flat and sandy part in other places. 4. The staff is polite, we have never encountered different approaches to Germans and Russians, there were no hassles either. 5. Free safe, wifi, replenished minibar, including juices, water, beer, good cocktails in bars. What I would like to pay attention to: 1. Food. Well, seriously... we are far from picky, but we haven’t seen such “no” food for a long time. No, we weren’t starving, but the choice was small, some bland, some terribly salty and spicy. Ice cream only for lunch and dinner in restaurants. Juices from 1k1 vending machines with water. 2. Pier. Positioned as a feature of the hotel. Closed, they promised to open, we were unlucky. Accordingly, it was not possible to eat on the beach. I’m writing as if from a hungry region, but the food really disappointed me the most( 3. Koshshshshki, this is very nice, of course, but the smells are haunting in places. It’s not noticeable in the elite, it’s stronger in the costa. I can’t appreciate the spa, we didn’t go, the animation is normal, the guys tried their best, but we are not their target audience) Overall, we had a great time, we were lucky with the weather, and we were super lucky with the room. Perhaps, for obvious reasons, the economy mode is turned on; I hope the hotel will develop further. I wish you more satisfied guests and prosperity)
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Response from Property: Dear Guest, Let me immediately thank you for choosing VONRESORT Hotels for your holiday. Thank you for your wonderful, warm review. We are glad that we were able to confirm the high category of the hotel with our service, because we try to constantly work on the quality of services so that our guests return to us repeatedly and are never disappointed. Rocks in the sea cannot be removed; these are natural reefs, a habitat for fish and crabs, protected by the state. For the safety of our Guests, they are fenced with buoys and marked on the map at the entrance to the beach. The privilege of guests of the VONRESORT Elite hotel is the opportunity to fully use the infrastructure of the VONRESORT Golden Coast hotel. Thus, our guests have a wide choice of food for every taste: the main restaurant Safran, and the Deep Blue restaurant, Snack bar, Burger, Gezleme, Confectionery, 5 a la carte restaurants with a variety of cuisines from around the world. The hotel's pier is a complex complex with food and catering provided and was not opened due to weather conditions. We are pleased to announce that the opening is already planned for the coming days. We will definitely take into account your wishes and suggestions in our future work. The hotel is developing and improving every day for your best comfort on vacation. We hope to see you again again. VONRESORT Hotels Guest Relations Depar**ent
Guest User
Checked in Jan 2023
Family
0 Reviews
2.0/5
Posted on Jan 31, 2023
- Alarm all night which prevents me from sleeping. And the hotel didn't want to do anything. I even wrote an email to management. I will attach a photo of their response. - Also if you need wifi... It barely works. You will spend your time putting yourself on the network. -
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Response from Property: Dear Guest, First of all we are sincerely grateful for your choice of VONRESORT Hotels for holidays! Thank you for the time you found to write a review. We sincerely apologize for what happened. For our part, we understand that the Internet occupies an important place in the lives of people, both at home and on vacation, so we try to improve and update the services provided every year. We hope for understanding. Thanks a lot for your feedback. It is important for us to know your opinion about our hotel. And we try to take into account all the recommendations and feedback to be better with each year. We will be very happy to welcome you again. Best regards, VONRESORT Hotels Guest Relations Team
Guest User
Checked in Jan 2023
Family
0 Reviews
3.0/5
Posted on Jan 31, 2023
The food of the hotel is mediocre, there is a lot of taste, but we stayed at the same hotel last year, we couldn't stop from mosquitoes at night and black flies during the day, it's really bad, the fly thing really spoiled our taste, a hotel like this should do much better spraying, we were very pleased with Mr. Tolga, one of the bartenders. The cocktails he prepared and his communication were very good, lastly, the bed pillows are very high, they have certain standards, I think they put too much fiber, which is an uncomfortable detail for sleep...
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Response from Property: Dear Guest, First of all, we would like to thank you sincerely for your valuable comments about your stay! As the VONRESORT family, our primary goal is to ensure the satisfaction of our guests. We believe that we will improve our service quality day by day thanks to your valuable comments. We would like you to know that we have taken the necessary notes regarding the issues you have mentioned and informed the relevant department management and the necessary work will be done. We would like to state that we will be very pleased to host you again at VONRESORT Hotels. Best regards, VONRESORT Hotels Guest Relations Department