As a Marriott Platinum member, my suggestion to other member is AVOID THIS HOTEL because they're scamming. I booked through Marriott App an half-boarding package for a family trip, this is much more expensive than Four Points and many other hotels in Bolzano but considering the convenience of offering dinner we eventually chose this hotel. Upon arrival, we were told "oh it's a Marriott IT problem and we never offer this deal", the reception was very passive and inpatient, and no apology for this. After we checkout, I filed an official complain through Marriott and ask for compensation for the cost of dinner, however it has been 2 months, there is only 1 email from hotel indicating they're looking into this. What's worse, they refused to credit my Bonvoy points and Nights, I haven't received nothing 2 months since my stay, and they refused to even respond to the request. The facility was OK but definitely not Design Hotel level, for example: - Very poor service from reception - There were no slippers at room, when asked they first requested me to go to reception to pick up, after insist they finally brought me a pair of different sizes (see picture), and tried to charge for that!!! - they offer only cheap hostel style "all in 1 shower gel & shampoo" in bathroom and you need to pay to get conditioner, (consider paying 200€+ for a night) THIS IS CLEAR SCAMMER HOTEL COVERED IN MARRIOTT BRAND, do avoid it at all cost!!!!