Check in process was extremely slow, took 30 minutes to get me checked in. The front desk had to walk up to the room to verify that it was clean. It was not yet clean, he then had to call the manager to figure out how to change my room in the system. Check in time is 3PM this was 345 pm room should have all been cleaned by check in time. The room they moved me into smelled awful, smelled like stale smoke and cheap air freshener. the bathroom was gross, the pillows were so lumpy i had to go and buy my own pillows. The advertised breakfast consisted of cereal and bagels. No hot food options. I paid $185 per night and this hotel was a complete disaster i will never stay at this hotel again.