This hotel is more a decoration than a hotel. At first glance you're fascinated. A real old fashioned luxury style hotel with a lovely staff. The rooms are nice, the bathroom is spacious, everything looks so fine. As soon as you are in bed you realize, the beds are also old fashioned. No mattress nowadaws should be so uncomfortable. The whole night you're feel like fighting against falling out of bed. The staff of the hotel is friendly, really friendly but - unfortunately to say - completely incompetent. It's pitiful. It started with a booked airport shuttle service. We confirmed their offer and waited...and waited. Finally we took a taxi (which was in fact cheaper than the offered shuttle by the hotel). Arriving at the hotel we told them, we waited for the shuttle but it did not come and they were so sorry, so sorry, so sorry. They were really nice but it seems they are always overstrained. The forgotten airport shuttle is only an example for all the disability. Speaking English is a real challenge and to understand English is a barrier most of the staff can't overcome. To order something, for instance a beer on the terrace, is a challenge and finally to get the brand you want, simply luck. The breakfast wants to be noble, the quality is poor. That butter should be fresh and not a bit rancid should be self-evident. After a while you realise that complaining makes no sense because they do not understand. At check out we told the staff the fridge (mini bar) did not work properly. He smiled and had it forgotten in the same moment. The hotel calls itself a 5 star hotel, whatever that means from their point of view. The wonderful vintage Citroën in front of the hotel, which you can see on every photo is a good example for the hotel. From the distance it looks great. Coming closer you realise, this poor car is not maintained as is should be. It's a gem but nobody takes care of it. We only can say - do not waste money staying in this hotel. It is an illusion but the reality is a poor one.
Excellent
48 Reviews