Shenchengshanbao
January 26, 2023
The inn's solar heating panel was not installed securely and was damaged by the wind. As a result, I was unable to use hot water at all the next day. The platform stated that there was a laundry service, but the laundry room was electronically locked at 11pm and 8pm the next day, and I was told that it should be closed by other guests. I asked for a partial refund of the room fee, but the innkeeper said there was nothing he could do. This room type was already very good without overcharging, so it was impossible to refund the discounted price. The attitude is also very tough and perfunctory. I only know how to pass the responsibility to Dafeng and other customers, and I have no responsibility at all. In this regard, Ctrip promised to implement supervision in the future. I also hope that everyone will not choose such an unscrupulous and irresponsible inn!
Original TextTranslation provided by Google