Racheal
February 26, 2024
My family and I stayed here this past weekend and had to leave asap. There was feces on the toilet, no tv, and several lights were working in the room for my kids. In our room there were bedbugs on the bed and got on my husbands jacket. They offered us other rooms which we tried to stay in but when we pulled the blanket back on the bed there was urine on the mattress pad and sheets. I asked to speak to the manager several times to no avail and was given a partial refund!!!!! I paid $228 per room and only received $166, this is crazy . I need information on what to do going forward to get my full refund. I also took videos of the mess and the bump my husband received due to being bite by a bed bug. I had to spend $600 on another hotel that night because we refused to stay there any minute longer. We came back the next day and asked to speak to the manager and was told she was not there and unavailable, while there one of the cleaning staff told us that one of the rooms we had was not supposed to be in use. I want all my money …