Guest User
January 31, 2023
It appeared so attractive online, but the reality was far different. How it can call itself 4 star with deluxe accommodation is beyond me. This list gives a flavour of the hotel: • Lobby light to room not working • Filthy windows • Cracked mirror, stained furniture • Broken bedside light • Broken loo seat • Wobbly bathroom tap • No shower gel – the hotel had run out of it • Disgusting loo brush and holder • Position of TV meant that it couldn’t be viewed from the bed • Non existent phone signal (Vodafone and Three) I would have expected a deluxe room to have included a stool to sit down on in the disabled bathroom, more than one coat hanger, a phone to contact reception, replenishment of tea-bags, bottled water etc. The food was adequate, although one day the hotel ran out of orange juice at breakfast and on another we had to wait an hour before the food arrived. The staff were pleasant and were trying to do their best in the face of difficult circumstances.