Best Spa Hotel in Dedham

Location was excellent, very quiet area. The only inconvenience was: -On 4th night, bathroom ceiling was leaking water and we had to be moved to another room. -Had to call guest services to request new fresh towels and other items since housekeeping does not check rooms every day. - There is no hot breakfast. Just a few ”to-go items”. -Hardly any cold water in shower.

Hotel location is good, next to the highway. Across the road is a big mall, eating, drinking and having fun, wholefood supermarket food is very full. A Best Buy around, and a Costco, you can go shopping. Next to the hotel lobby is a Chinese restaurant, opened by Fuzhou people, with a buffet of 15 US dollars, affordable. The taste is very good. It is worth eating. There are many people every day. Hotel facilities are the level of Jinjiang Star in China. There is no refrigerator, no safe, no toiletries. If necessary, call to the front desk. The sound of the air conditioner is very loud. If you have a sleep disorder, consider other homes. Either turn off the air conditioner, I just do it. The nine-point gym has only treadmills and walking machines, and the pool is small. The front desk service is general, and there is no smile at all. The hotel is either self-driving or Uber, it is not convenient to walk, too biased.

I arrived at this hotel in the middle of a heatwave. There is a lot of glass in the entry ways so it was hot but I’m guessing it’s not always like that. I did really like the window nooks in the room. If I had more time it would have been the perfect spot to curl up with a book. Some staff wasn’t overly friendly but others really stood out; particularly after my stay. Just as I boarded the plane to go home, I realized that I left my full makeup bag in the bathroom of my room. I called the hotel and was told that housekeeping had collected it and saved it for me. Then enters Frank… he happened to be who answered the phone when I called and helped me coordinate getting it shipped back home. I had just purchased all new higher end makeup so Frank made my day! Moral of the story is the staff at this Hilton will help you when you need it!

In the room on the first night, the air conditioner made a loud noise when operating. The control switch only had automatic and manual, and only had two levels of adjustment. I have never stayed in a hotel room with such a loud air conditioner. After reporting it to the front desk the next morning, I was very disappointed. We were simply upgraded to a room with a separate bed and sofa bed, but the air conditioner was still noisy, just not as loud as the one in the room on the first night. The service at the counter is good, the parking lot is free, and there are shopping malls nearby.