Kasa Downtown des Moines

Extremely noisy unit- sirens, water pipes circulating noise, even the AC is so noisy. We lived on first floor, noise from Tenant upstairs - walking, slamming doors, the garage door below our unit opening and closing non stop 24/7. The cushion on the couch is torn and cotton was spilling out . There are bare minimum furniture in the living room area. The TV has no local news or sports news. The instructions for using the appliance are poor and non existing. I have to text the management and it takes hours before they respond. They should have a simple instruction manual on the table for the visitors so there is no need to call. The hallway carpets especially the stairs are heavily stained.

reserved a two room suite and was unknowingly changed to single room. believe to obtain higher cost. unresolved. reserved six months in advance. unknown charge as well. unmanned hotel so nobody to speak to and customer service is almost impossible to get ahold of. the room we had to take was fine overall but the overall experience was terrible.

The property had the basics of what we needed and worked well for our family. Staff had great communication. Laundry was good.

Great location, easy check in, will definitely come back

Our stay in downtown Des Moines was for an entire week. This Kasa rental worked very well for us. It was nice having the extra things like kitchen, laundry, living room, game room, etc. that you don't get staying in a hotel. Our room was located in a noisy spot. We heard the garage doors open and close often. We were also awakened by the garage pickup. Still, it was a good value and great location for us.

This business has multiple apartments within the apartment building at this address. The apartment that I was in needs a serious deep clean and the oven door was literally coming apart. I don’t know how anyone could consider it acceptable to rent out to a guest, in this condition.

Too many annoying codes to find! Check in codes arrived last minute causing stress. No staff, just a code to enter lobby, a code to enter room, a code to check out, each found in a different old email or message. Annoying amount of time standing outside doors searching for codes on your phone.

The amenities were very misleading. I selected pool and fitness center in the filtered search results and Kasa appeared as an affordable option. They are sneaky and have pool and fitness center listed in the amenities section to appear in more search results, but once you click into the section they state there is no pool or fitness center on-site. They say to get a membership at the YMCA across the street which was frustrating as I booked this rental for a pool and fitness center. The bathroom sinks took a long time to drain and some of the hand towels were stained orange.

Everything was clean and organized and looks just like the photos. Perfect walking for night life or food!