Reviews of Eagle Heights Holiday Units

Response from Property: Hi there, Thank you for taking the time to provide your feedback. We would like to clarify a few points raised in your review. At no stage during the booking process are specific unit numbers able to be selected or guaranteed across any of our booking platforms, so we are unsure how cabin #3 was specifically requested or confirmed. So in a nutshell Unit 3 is a scenic unit and this guest did not book a scenic unit. What they did book was a family unit, which is exactly what they got. In relation to the Wi-Fi, we responded promptly to each report. Maintenance attended the property on multiple occasions, and as the issue appeared intermittent and primarily occurring in the evenings, follow-up visits were conducted the following mornings. We also escalated the matter to Starlink support to ensure further investigation and suggested to hotspot for the night, before tech attended... You advised that you 'did not want to do this.' It is also important to address the manner of communication during your stay. Our team was subjected to multiple instances of abusive conduct over the phone, and received a written message stating that resolving the issue was beyond our “mental skill set.” This type of conduct is not acceptable and yes, is offensive! While we are always committed to resolving issues, we do require respectful communication toward our staff at all times. At this point we suggested the best option was for you to vacate the complex and we halted communication. We invested in what we researched was the best and quickest wifi option which was Starlink, and this was the first 'issue' we had encountered in over a year. At the time of your stay the complex was full. The only complaints relating to wifi came from you. You would be glad to know that multiple guests have been in this unit since and have had no troubles connecting the TV to the wifi.