Premier Inn Edinburgh Park (Airport)

Albeit location relatively far from city centre, quiet location with supermarket nearby

This should be a lovely review but sadly not. We stayed in a Premier Plus room and both the room and the services were lovely. No complaints. That is until a month later when we got stung with not 1 but 2 parking tickets from Horizon Parking. Resident parking is supposedly free and so we diligently registered our car. We have tried calling the hotel a dozen times for their support in dealing with the tickets (to prove that we registered) and yet to have a member of staff answer the phone. We will never use this hotel again!

We had a thoroughly enjoyable 3-night stay at the Premier Inn Edinburgh Park. The main reason for choosing this hotel was that it was located to the west side of the city, and as we were travelling by car it suited our onward travel plans. The hotel has plenty of free car parking, just remember to enter your car registration number on arrival. The hotel is well located adjacent to the train and tram stations. It is only a ten-minute tram ride into the city centre at £3-80 return, trams run every 5 to 10 minutes. The hotel itself if probably the best Premier Inn we have stayed in, we had a standard room, but it was roomy with a comfortable bed and in the bathroom the shower was lovely and powerful. Tea and Coffee making facilities were provided, with unlimited replacement provisions available in the lobby. We ate in the restaurant on the evening of arrival and also had breakfast every morning. The food was of decent quality and value. Service in the restaurant was also particularly good with attentive and friendly staff, in fact throughout the hotel all of the staff were very friendly and helpful. We will definitely stay at the Premier Inn Edinburgh Park, next time we visit Edinburgh.

Woken during the night and early morning (5am) as could clearly hear people in room above walking around.

The free wifi is hopeless. An additional £5 must be paid for each day for a decent wifi. The cooling system in the rooms is weak. Windows do not open. The restaurant turns you away if there are more than 45 persons for dinner. This even though the restaurant was half empty.

The room, location etc were acceptable. However the early check-in that was advertised in an email was a joke. After an early start I arrived at 11 am ready to pay £10 for an early check-in. I had a busy working day ahead of me before a business engagement in the evening and had planned my day around early access to my room where I could work in peace. Instead I was told my room wasn’t ready, so I had to work from a noisy break space outside the conference suite. I had to cancel teams calls because i wasn’t in a private environment so this had a negative impact on my working day. I came back to the reception hourly to ask if I if my room was ready and was repeatedly told not yet. The guy at the reception was friendly but did nothing proactive to help me get into my room. That was disappointing. Finally at 2:30 pm I was told my room was ready and I paid £10 to get extra 30 minutes in my room because at that point I was exhausted and felt grubby and really needed some privacy. Very disappointed at the complete lack of customer service initiative. £160 per night in a hotel half an hour away from the city centre is not what I would call affordable so I would’ve expected a little better from Premier Inn on this occasion.

This place used to be good but it’s going downhill rapidly. The location is handy for transport links to the city and airport. They charge premium rates for ‘upgraded’ rooms that are supposed to come with Free Ultimate Wi-Fi, yet there’s never any WiFi connection at all. Not just frustrating but downright unlawful to charge extra for something that doesn’t exist. The main issue though is their disdain and disregard for disabled guests. I’m not disabled but my colleague is. They offer no assistance whatsoever, no matter how much someone is struggling, yet they’ve a big sign up in the lobby saying how inclusive and kind they are. They really aren’t. They also ignore selfish people with no Disabled Badges parking in the accessible bays. I note other reviewers have mentioned this too. I’ll be raising a formal complaint with Whitbread’s CEO if this horrible attitude towards disabled guests continues. It’s just not on.

Arrived with my young family of 5 just after 4.30pm and was asked if we would like a table for a meal in the restaurant. If so, to let them know before 5pm so we could get a table. We informed them at 4.50pm we would like a table however was informed we could not be given a table until 8.30pm due to a large party of kids staying at the hotel. To expect a 8, 5 and 1 year old to wait 3.5/4 hours to order and then eat a meal is ridiculous therefore we had to drive elsewhere to be accommodated straight away with no issues