Peckforton Castle

Food a little disappointing at breakfast especially continental. Nice staff throughout hotel. Fabulous room and setting.

We often visit Peckforton Castle for a quick drink when passing. This time we were so disappointed. When we went to get some drinks the queue was big and only one member of staff, it took far too long and I felt sorry that she was under pressure. Lager choice was awful and no pint glasses were available for another couple who were ordering soft drinks. We sat outside and to be fair it’s all very picturesque except when you go to find a seat. The tables were filthy, leftover cups and glasses and a couple of cans of energy drinks and a random banana skin. The decking was covered in bird mess and the whole area felt incredibly unkempt. The staff didn’t collect anything or tidy up, just walked straight passed. I’m glad I wasn’t staying over as I would have been extremely disappointed. Poor show.

This was a great place to stay for a short break. There was a quiet and restful atmosphere despite a wedding taking place at the time. The room was good, decorated in a classic style as befits a castle. (cupboard housing the tea tray needed french polishing, possibly with glass over it to prevent wet cups etc spoiling it!). All the staff were pleasant and helpful. Breakfast was very good with plenty of choice and the evening meal in the main room was excellent, as was the wine. We thoroughly enjoyed our stay and would return in the future.

Please be aware of this hotel. My wife and I stayed at this hotel in room 852 Spurstow, from May 20th to 23rd 2024 which is a executive room. On arrival the hotel seemed lovely. On the first night the service in the Brasserie restaurant was very good. After that it went downhill. On Tuesday we had a problem with the shower door when trying to close it. On closer inspection we noticed how filthy the bottom of the shower was also the bath had rust on it. We did report this and the bad service in the restaurant to Michelle on Tuesday evening. The shower door was repaired but nothing was done about the cleaning. At checkout we reported the issues again and we were promised some feedback, up to date we have received no response whatsoever. Needless to say we will not be staying at this hotel again or Boutique Hotel Group.

Just got back today from a weekend away with my wife at Peckforton Castle and I'm gutted to say it fell flat. We were wowed by the location and on first arriving it looks truly idyllic. Entrance and hall ways are very harry Potter, and the stairs all add to the fun. However the moment we opened the door to our room I couldn't believe I was in a 4 star hotel. We have been very fortunate to have stayed in a number of premium venues but I felt I've stayed in better travel lodges than this room. Bed very small, ensuite falling apart and shower door would not shut(see pics) the curtains were drapes so fixed and would not close fully due to the style. I would say a highlight was the wine cellar bar, beautiful layout and very friendly bar lady who had just started a week ago. Dinner was at 8, I was looking forward to this as we are very much both foodies, I was very surprised that we were not given a proper bread roll or type, only an amuse Buche a small cube of bread with a portion of butter much larger that the bread itself and then for some reason another type of butter.. not enough bread to use it on. It was very tasty though. Then starters of pork cheek, looked great and tasted amazing, took along time to come, then there was an even longer gap for our mains, again was A very skillfully made dish which we both enjoyed. Yet again we waited for deserts, each time the waiting staff came it was with an apology for the delay we were both falling asleep. Desert was the low point, both falling very flat, the chocolate mouse was lacking flavor and the textures on my parfait did not work for me, the crumb destroyed what would of been a lovely dish. This is when the waiting staff seemed to disappear, no offer of coffee etc no one came back to get our plates even after sitting for what felt like an eternity. So at nearly the 2hours 45 min mark we decided to get up and leave as did another couple. We did see someone at the entrance and we signed for the bill, no asking if everything was ok. Breakfast was equally as flat and certainly not memorable. Seemed like a real lack of choice compared to other Halls and hotels we have stayed at. If I had paid for this (it was a £300 gift) I would of been very upset. If your looking for the wow factor across all elements then this is not the place. It has huge potential but could definitely do with looking at how the Hand picked hotel group do things.

The castle looks stunning from the outside, however, the shine and bling disappears as soon as you find your room. When we arrived to check-in the receptionist asked us if we were all right with stairs (I am 75 and my wife is 71 and live in a bungalow) so my wife said that we were not, the receptionist found us a room on the 1st floor with lift access. Thankfully it was a large family room and not one of the turret room up six fights of stone stairs like some other guests were offered.........but the room itself was very dated and tired etc and the bathroom needed a complete refurbishment. We were only there one night and on the evening eat in the ground floor 2010 Brasserie - poor food offerings, cold and windy, staff were sullen and not interested. For some unknown reason my wife's cutlery was magnetic which made eating an experience! I showed the magnetic cutlery to the waitress who was not interested by saying "never seen that before" and walked off. Breakfast was served upstairs in the restaurant and was only okay. My wife and I were ready to leave and return home, so overall not an enjoyable experiance.

fabulous place atmosphere decor & surroundings all perfect. bedrooms & bedding superb. breakfast buffet first class, fresh no dried out offerings. main restaurant food & service was good, brasserie food was a bit hit & miss, service good. But would definitely stay again & again. but be aware it is a wedding destination. so expect a function to be on when you stay.

This hotel promises a lot from it's commanding appearance, but unfortunately once checked in It disappointed on so many levels. Room was large (Broxton) But was very tired and not very clean, located in one of the turrets it had exceptional views across the Cheshire plains.but sadly we could hear every conversation from the adjacent room which shared the turret. The staff where all very polite however felt their hearts 'weren't in it' with a lack luster and sometimes apathetic attitude. On the hole. Sadly Disappointing.

The castle is wonderful and in a great setting - very peaceful. Food in the upstairs restaurant is stunningly good, a real experience. The rooms are quiet (sandstone walls two feet thick will do that) and very tastefully appointed. They are also unusually dark at night, as the castle is set in a wood. An excellent nights sleep - a great rarity in most hotels - is pretty much guaranteed here. All the staff were tremendously pleasant and helpful, in particular Tia on reception and Michelle and Phoebe in the dining room.