Tarter Mountain Suites

They advertise a parking place but only give half a parking space. I drive a Seat Leon and it doesn't fit at all. We asked for a crib for our baby, and we reconfirmed it when we picked up the key at the reception and it was not there. When we called to ask them about it, we were treated very disrespectfully and they hung up on us, and never answered it again for the day. We had to call, again, because the toaster was very dirty and the oven was very greasy. It was dripping and a lot of smoke came out of it when we turned it on. They said that it was going to be a priority for the day, and yet a person came at 6 PM and warned us that she was not able to leave it 100% okay because the grease was there from a long time ago. We called again and they said they could do anything. We ended up with a formal complaint on booking

Arrived to collect keys with my booking receipt confirming location of rental property. Reception moved us to a property 20 mins walk away up a steep hill. I complained but the reception were rude and simply not interested. Their responses suggest this issue was not uncommon. It turns out, having gone back to the online booking, the booking details had been updated post-sale. I have a receipt before the holiday showing the correct address, the updated online receipt post-holiday showed a different location. Total cowboys who took my money and offered no refund. I was further out of pocket then having to rent a ski locker for the week. I would not use these awful people again. Also, the pictures on the website to do reflect the accommodation... but that's another story.

This is totally misleading. We booked the hotel, once we reached, we couldn’t find the hotel and to realize, it was a different name. No signage, no instructions given to us. We had to keep asking the people, mostly tourists which cant guide us aswell. Once we finally found out. We did the check in. No option to give cash deposit, only credit card. If you don’t have credit card, they will not entertain you even you prepaid your booking! Once the check in was completed, they gave us a direction how to go to the building, expect that you will be lost as they say turn the first corner, make left, make right. I mean, 2022 and they dont have a printed map. In the room, we booked for 4 person. We requested amenities for 4 and asked to set up the sofa bed. And we found nothing. 4 star hotel, no telephone inside the room, incase something happen, in our case, the next room was having a party whole night. We cant complaint as we have to drive out to another area to get to reception. No security in the building. 4 star hotel and we were told that we have to clean all we use before checking out. Never book this hotel. Many other hotel will give you 4 star feeling with less price

Upon check in, cash deposit was not an option. We've requested to prepare the room for 4 but this wasn't done until we did it ourselves, we were told to wash the dishes and empty the garbage bin. If the kitchenette is offered as a facility, the service should be provided as well. Bathroom amenities were not enough even for 1 person, shampoo and shower gel was empty! The location and hotel's name is totally misleading, the address given was only for the Reception, so you might want to contact the hotel first and ask where your room will be allocated, otherwise, it will be a random pick on where you will stay as this property manages 5 hotels on different locations if not mistaken. There was no phone inside the room. We had a noisy neighbor during midnight and would want to report it, but since it's late, we did not really bother going down the main entrance to reach the only phone in the building. This is not a 4 star experience at all.

They use their reception location to advertise everywhere they are 200m from the ski lift, when in fact they sell you apar**ents in different town, uphill and where using a car is necessary all the time. Terrible customer service. Avoid.

Clean and modern apar**ent with a large balcony overlooking the beautiful Andorra mountains. It was just slightly hard to find and the address and opening hours on *********** did not correlate with reality. (Check in closed more than an hour earlier than stated)

Apar**ent was by noisy front door of Apar**ent block. Door closing damper needs replacement to prevent repeated slamming.

EXCELENTE LUGAR, MUY CERCA DE LA GONDOLA PARA SUBIR A LA MOTAÑA A ESQUIAR.