Candlewood Suites Elkhart

The shower water temperature was lukewarm and the kitchenette sink water was cold. The outside garbage was overflowing. Breakfast is not offered. There are too many other options in the area to ever choose to stay here again.

Not a great place. Staff was not friendly. TV was difficult to operate. Elevator stopped working twice. Room was not cleaned during our stay. Signs posted everywhere to take your own trash outside to the dumpster. Lobby smelled like pot most days. Lots of other options nearby to stay that we would try before coming back here.

The hot water never got hot and the AC did not function properly as it could not be set below 71, I would NOT recommend this hotel.

I like the room set up with a mini kitchen, work out center, front desk service was nice and courteous. We did not like that there wasn't a continental breakfast and hot tub/pool area for adults.

I unexpectedly needed a room for 4 days while on a vacation trip when my wife became ill. I booked this property with points and cash. When we arrived at the hotel, I was told that the hotel computer had been synced with the IHG system and they were overbooked - they didn't have a room for me. The woman behind the front desk said she was just getting ready to call me. I asked for some help from this woman and the manager and was told there was nothing they could or would do. The same response when I asked for some compensation for the trouble they were putting me through. They were unkind and very unprofessional. One last thing, the manager or the front desk woman parked their range rover in the handicapped spot next to the front door - no placard or plates. Excellent compassion. On top of all of this, IHG has not refunded my points. They have put me on hold for up to 30 minutes at a time and the last call ended in the IHG rep hanging up on me. Not very professional at all, corporate or local.

Friendly staff, clean, and welcoming.

The working staff is very nice. The kitchen has a full sized fridge, small sink, garbage disposal, toaster, colander, microwave oven and a 2 burner flat cooktop (that was difficult to operate). Otherwise, the facility itself disappointing. The lighting was poor. The water was tepid (uncomfortable showers), there was a small desk for eating and just one chair (a request for an additional chair was denied). One of us could only eat at the table at a time. The room thermostat would turn off when we were sleeping, so we would wake up sweaty. The 31" TV had only local channels and shopping networks, no news, weather or movie channels. See that picture of the washers and dryers - none of them worked and they weren't serviced for the 4 days we were there. The rooms were never cleaned and we had to restock toilet paper ourselves. Because our business concluded 2 days early, we checked out after 4 days. ******* promised a $287 refund, which we have yet to receive. We've been using ******* since it was owned by Microsoft. *******'s support has been sub-optimal.

Nice room with kitchen are and large bathroom