Verified traveler
July 22, 2022
Through ********** we booked one room for three people with a king size bed, and two twin beds. When we arrived at the hotel we were told that our reservation was actually for two people (not three), and the room with three beds that we reserved apparently did not exist. Hotel staff were difficult and extremely slow to get us into a single room, even after we paid extra at reception for the additional guest which apparently had not been registered on **********.