Hotel Woodstock Ennis

Lovely atmosphere at the reception and wonderful view from the room. Staff is very friendly. However, the buffet breakfast was a bit disappointing and there were no staff to support at all.

I had high hopes for The Woodstock but unfortunately our stay was a huge disappointment. Our room was extremely outdated but in all honestly it served the purpose and was clean. My main problems with the Woodstock was with the staff and the restaurant. On the first morning of our stay, I went down to the lobby to find some coffee to take back to the room for my wife and I. I was told to go to the restaurant which I did. At the restaurant I was told to go to the bar and there was coffee there for guests. I went to the bar and was very abruptly approached by two staff members to very rudely told me to "leave now" and "go to the restaurant!" They actually yelled at me! I was confused because there were people sitting in the bar eating and drinking coffee so I couldn't understand what I had done wrong. Finally, a server came out from the back, saw what was happening, made me some coffee to take to the room. The staff I encountered was so rude to me I was very taken back by their attitudes and extremely embarrassed. I reported this to the front desk and never got any feedback from them. My next issue was that the restaurant which was worst I've ever had the displeasure of dining. I've been with my wife 15 years and this was the first time I've ever sent food back. Everything was terrible. I actually asked if there was a real chef on staff or were they just heating up plates of pre made food. I asked because my plate was very hot and the mashed potatoes were coagulated with a hard crust. My fish was bland and old tasting. It's been my experience that when a plate is hot it means that it was prepared, refrigerated and then flash heated on the plate. Next, my wife chicken was terrible as well. We ordered a seafood starter that was ice cold. Plate and all. When we asked if it's supposed to be cold we were told "No. That is served hot". Well this was iced cold. Then another server told us it was served cold. Who knows! AllI know is that it was terrible. It was a shame because we were celebrating my birthday but the bad meal ruined the whole experience. I would bypass this place if you are staying in Ennis. Bad situation for sure. They definitely need a lesson in customer service.

My experience at this hotel was very unpleasant. I would not recommend this hotel nor would I ever book here again. Our room was in dire need of a deep clean. There was makeup smeared on the head board, our bed sheets were dirty and appeared as through very little cleaning was taking place between stays. We were not aware the hotel also had permanent residents who made us feel very uncomfortable for the duration of our stay.

Absolute gem of a hotel, staff were friendly, rooms were spotless and the restaurant menu was delicious. The hardest part of the stay was figuring out what to have for dinner, the options were all so good, and when they came out they were amazing. We can’t wait to stay here again, one of the nicest hotels we have stayed in staff wise and cleanliness.

What a wonderful facility and experience. The hotel has old world charm with lovely amenities. The best feature of the hotel, by far, was the people! The staff was charming, responsive, and genuinely cared to make our stay special. They offered suggestions for local places to visit and helped to make sure our family trip to Ireland was exactly what we were looking for. Highly recommend!

From the minute we walked in on a rainy day, we felt welcome. The fireplace was roaring and chairs comfortable. Guest reception was fantastic and Hillary helped us with suggestions for places to visit the next day. The rooms were clean and ready when we arrived with friends and family. Beautiful place!

The staff were so lovely. We had amazing chats with sadhbh - she’s a valuable member to your team!!! She was so helpful in directing us around the beautiful scenes in Clare. Our first trip to the banner and we will be back!! Thanks for having us!

The hotel was beautiful, but the most impressive part of our stay was the staff member, Harriett. We arrived quite late and while we were checking in she was pleasant and gave us some wonderful suggestions. Since we visited Ireland in late March many of the boat excursions were not up and running yet. She said she would look into excursions for us, I received an email within a few hours with all sorts of information on a boat trip in the area we would be visiting that day. She also told us about the Cliffs of Kilkee, totally worth the drive. We would have never known about them if it hadn't been for Harriett.