Hotel Medici

The location is amazing, however the heaters were off at night and it was cold

After spending 3 nights in Florence in the Medicee Hotel, I would rate this hotel 1 star. They had already turned off their heating pipes in each room and had to use extra quilts to stay warm, yet our heads remained cold, which didn't help our head colds any. Could hear people peeing, flushing and talking through the paper thin walls. For being non-smoking rooms, the smell of smoke was always found in our hall way as the owner or manager was found smoking at the main desk, and the smell goes up the stair way near by. There was no breakfast offered in the mornings, and the bathroom towels were like throw away hospital thinly made. Shower was very small area to stand in. The lift or elevator only fits 2 people with luggage, or 4 people snug. At the time, construction work was being done on one of the levels for rooms being redone, the noise heard till late and early mornings. The only thing going for this hotel was it's nice central location to everything in Florence.

Great location, beautiful room with a stellar view, and delicious breakfast spread. But where this hotel really shines is their accommodating, friendly, gracious staff. We were greeted warmly by Alazne upon arrival. She was so very delightful, knowledgeable, and helpful--making suggestions about nearby sites and restaurants. When I come back to Florence, I will stay here time and time again. Wonderful experience!