Courtyard Sacramento Folsom

Very Wonderful Customer Service We had to leave our home late at night because of a chemical smell and we were treated so Wonderful Really Appreciate the Staff will be back

My only complaint was that the TV set was not working. The front desk offered to give me another room. I decided against that since I was staying for a very short time, but asked if they would offer a discount for future stay, they said talk to *******, since you booked with them. (???)

Our room was spotlessly clean and comfortable. Staff was helpful and welcoming. Our kids live in the area but we always get our own room. I shop for a good price but I'll choose Courtyard again no matter what the price!

OK. Kind of a mixed review but the negatives outweighed the positives. Check in was OK BUT guy asks if I have a car. Yes, so he says you'll need a parking permit and starts writing it out and hands it to me. He doesn't mention that THEY CHARGE $12 for parking. The hotel is in a shopping center. The whole place is a parking area. So, for this hotel, ADD $!2/day to your charges. Why don't they just add it to the daily charge quoted? (I just checked and the charge is mentioned on their website which I failed to see). Stil, this is one of those 'we're going to tack on every charge we can think of' type charges that just pi$$ people off. Clean room (yay!); overall, a nice room but some serious safety/access concerns. We don't have ADA needs but some of this seems kind of basic. Shower: no grab bar inside. Shower floor has no non-slip *****s, just a smooth shower pan. The shower head is, not kidding, at least 7' from the floor. I'm 6'2" and my hand just reached it to adjust spray. If you're ＜~5"8", my guess is you won't be able to reach it. Toilet: really low. I thought all toilets now had to comply with ADA. In any event, if your knees are trashed, it's pretty hard to lever yourself off it. And NO GRAB BAR! How hard is that? Finally, the couch/fold out bet looks nice but I think they installed a new one on the previous frame, leaving about 1' of wood base exposed about 15" off the ground. Well, my wife whacked her shin pretty badly on the way to bed. Grrrr!

Friendly & helpful front desk. Easy to find from freeway and beautifully maintained property.

Nice and clean, the king mattress is very good, and the sheets are very clean. We like the sofa bed set, if only the mattress could be more comfortable, and the sheets were easy to put on and hold tight to the mattress. But the facility needs a bit of updating. And I don't mind if there is no lotion but since I didn't know it was a bit inconvenient. My only suggestion is to have some kind of sensor night light in the bathroom area to make my midnight eyes feel easier.

The rooms need updated, no usb ports which is unusual nowdays. Charging for parking when its not a soace issue but just a way to get you for more $. Hidden fee once you get there.

No microwave in room. Didn’t appreciate having to pay for parking - when you have hundreds of empty spots

Comfortable, clean, and very well maintained. The room was a bit on the small side with little counter space around the sink. Lots of shopping and eating options within walking distance. The hotel’s Bistro has limited eating options and short hours. The lobby is fabulous but underused.