SpringHill Suites Fort Worth University Reviews

Clean great place

Nice clean hotel easy to get to

BE CAREFUL WHEN MAKING FINAL RESERVATIONS AND FINAL AGREEMENTS ON PAYMENTS. GET ALL PRICES AND WHAT YOU ARE GETTING CHARGED UP FRONT AND GET THEM SPOKEN OR READ TO YOU BEFORE SIGNING ANYTHING AND GET ALL RECEIPTS. IM HAVE NEVER HAD PROBLEMS WITH ANY HOTELS OR PLACES OF STAYS UNTIL NOW. WAS ASK IF I WANTED PARKING TICKET ,I SAID YES CAUSE I THOGHT IT WAS REQUIRED FOR PARKING ON THEIR PARKING LOT AND THAT WAS ALL, BUT WAS TOLD OF NOTHING ELSE BY ATTENDANT AT CHECK IN DESK. SO AFTER LEAVING AFTER OUR STAY ,,,I WAS CHARGE FOR PARKING FEE OF $14.00 AFTER LEAVING 2 DAYS LATER AFTER LOOKING AT BANK ACCT. NEVER WAS TOLD ABOUT FEE ,,SO I CALLED SPRING HILL AND ASKED ABOUT FEE AND WAS TOLD FEE WAS FOR PARKING GARAGE WE NEVER USED AT ALL,ONLY USED THEIR REGULAR PARKING LOT OUTSIDE THEIR BUSINESS ,,,BUT AS USUAL THEY DID NOT GIVES US INFO. THAT TAHAT PARKING TICKET WAS FOR PARKING GARAGE AND THERE WAS A FEE ASSOCIATED WITH IT.THEY ASKED IF WE HAD READ BACK OF TICKET AND OF COURSE IF THEY ARE CHARGING A FEE THEY SHOULD MAKE NOTICE OR MAKE CUSTOMERS AWARE OF FEE ON BACK OF TICKET. SO THEY LAY BLAME ON CUSTOMERS AND NOT THEMSELVES FOR NOT BEING ABLE TO READ A TICKET ,,,,SO THATS WHAT BASICALLY THEY TOLD ME ABOUT PARKING FEE.THAT I NEEDED TO READ THE TICKET NEXT TIME. NO THEY SHOULD OF TOLD US ABOUT FEE ON BACK OF TICKET AND THEN WE HAPPILY DECLINED TICKET AND THEY WOULD NOT HAVE PROFITTED FROM THAT NO ANSWER. SO DO YOU WHERE THIS GOING . HONESTY IS THE BEST POLICY NOT LYING TO PROFIT .

Amazing hotel, great room, perfect location for our concert that we were going to at dickies arena.

The service desk was very nice and helpful in getting my room changed over when I had booked a handicap room by mistake. The room itself was very modern and very nice and the TV greeted me by name (across the screen) when I entered the room and went to turn it on. Room was super clean! Overall, a really good experience.

The staff were welcoming, and provided helpful details about our stay. The stay was quiet and comfortable, a short walk to local eateries, and easy to access for a traveler.

Only one small issue - the a/c in our room just could NOT cool the room sufficiently. Staff came up twice to address, and the second time they brought a fan. This is something that really needs to be fixed. Otherwise, things were okay.

Hotel and staff were good. The only real downside was that some younger folks next door to us were loud and in and out their door constantly. The other negative for us was that breakfast isn't served until 7:30 a.m. on weekends, which meant that we had to eat elsewhere due to our traveling schedule.

This hotel has big rooms and comfy beds. It was also close to the freeway and near a ton of restaurants within 5-10 minutes.

If I were to stay here again, I’d request a room that doesn’t face the busy highway

Our stay was awesome but our room was on the road side of the building which was terribly noisy! But that’s the only problem we had. We had a great stay. Property was clean and our room was huge. Would stay there again for sure.

When walking in it smelled fresh and clean! The shower was amazing with great pressure! The room was spacious and nice!

I like that the room was clean. The staff was very friendly. Maria was very kind during our breakfast.

I stay here for the night with my sons so we could attend a concert at the nearby arena. It was nice, clean, had a good breakfast and the staff were friendly and nice.