This hotel is bang in the centre of Newquay, the zoo and park is only a 10-15 minute walk away. and the town just a few minutes out of the front door. A very useful Tesco express is across the road from the hotel-for your morning Costa before the buffet opens. When you walk into this hotel, you can just see how grand it is, the foyer and reception areas are particularly impressive. The reception, housekeeping and breakfast/waiting staff that we met were all friendly and happy to help. The breakfast itself was adequate, there was a good selection-everything that I expected to see. We were upgraded to a seaview room, which was a lovely surprise and the view was fantastic. Unfortunately this is where the good points end.....now for the bad points; Parking-this is not mentioned in the write up for the hotel, but this is not guaranteed at this hotel (even after you have paid the £5 fee for all the days you are staying there) and the hotel carpark is not just for guests. We weren't told about the 'overflow' carpark until we complained that we had nowhere to park, and to be honest, its not the best situation-the overflow carpark is behind the nightclub attached to the hotel, not lit at night. The other thing to mention about the parking is that it was quite frustrating to see (as we were struggling to find a space as a paying guest) that the staff seem to have priority in the spaces at the front of the hotel and workmen's vans were parked around the back-leaving very few for their guests. The lift! This DOES NOT WORK-we were told it was only available to take luggage (and cleaning carts)-this IS a problem...and not one that they seem to be addressing (reviews from many months ago have also mentioned this problem). We were on the 3rd floor and there are many many stairs to climb to get there-I'm not unfit, but this was quite a pain for me...We passed disabled people having to climb the same amount of stairs too, I do wonder if they were informed of the lift being broken before they checked in-I'm guessing not. The bathroon-I'm not a snob, and not particularly picky-but what I don't like is grot! The bathroom in our room was just grot, I'm afraid to say-so much so that I tried to avoid having a shower in there-I attempted to take my shower stuff down to the pool changing rooms to get a nicer shower (more on that in a moment)-the grout is filthy, the soap dish is just pure rust-I mean how would that not have been flagged and replaced.... The pool area-well...when I said grot for the bathroom in the room-the pool area and changing rooms were on another level of grot and filth....uuurgh, just uuurgh is all I can really say about it... The 'jacuzzi', a little bit like the lift, is STILL not working, same goes for the sauna....These are things that should be updated on the website in my opinion-it has been that long since there were operational that I don't think the hotel can really advertise these 'features' anymore. My other gripe is that there is NO recy
Excellent
57 Reviews