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Golden Lakes Village Ardennes Guest Reviews
4/5
Very Good
22 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
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Location4.0
Amenities4.0
Service4.0
Cleanliness4.0
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All Reviews(22)
Positive reviews(16)
Reviews with photos/video(2)
Negative reviews(6)
Emily C
Checked in Sep 2023
Family
3.0/5
Posted on Sep 5, 2023
We stayed in a 4 bed lodge. We were underwhelmed by the interior, it's quite dated. Not 4*, furniture hadn't been moved during cleaning, floors and corners etc. were dusty. You have to put the bed linen on yourself upon arrival? Very strange. The activities shown on the website are not at the park, you have to travel to other locations (mostly by car, not walkable) to take part in any watersports. Natura Bike Parc was great. The Spin was brilliant with a cafe bar, skate park, inflatable obstacle course. The Landal park nearby has a man made beach which was extremely busy as you'd expect on a 30° day. There'd be very little to do here in poor weather.
Response from Property: Dear Emily, thank you for your message but I think it is posted in the wrong place! Indeed, our village does not benefit from a 4-star classification but the hotel does. Sheets are provided but the beds are never made. As for the activities, we have on site: bike rental, volleyball court, petanque, ping pong, SPA Wellnes, restaurant,... and many other external activities that are on the Lacs de l'eau d'Heure site. . Looking forward to welcoming you again. Regards. Michaël
Lona
Checked in Aug 2023
Other
3.0/5
Posted on Aug 26, 2023
Over crowded- air conditioning in the villas is very poor/ not working . Property advertises with bike rentals but doesn't have a mouth bikes available
Guest User
Checked in Jan 2023
Other
0 Reviews
4.0/5
Very Good
Posted on Jan 31, 2023
beautifull villa's,nce vieuw around the lake,we have a 8persons house,total full with kitchen tools,and nice livingroom and perfect sleeping bed's;a few points for wrong result,the people before our holiday are cleaning the glass and eat bords not good,and the house keeping was also not good when we arriving in our villa,we found towels and dirty sock's in de bedroom,and the cleaning was not fine,!we cleaning everything again ,also when we leave our house after the week holiday!!
Guest User
Checked in Jul 2023
Family
0 Reviews
2.0/5
Posted on Jul 16, 2023
Sometimes, websites are deceptive đ This is how it's with this place ! it looks like you'll spend time in heaven from the website... but on the ground, always reality is always shocking đČ Parking is free and enough, houses looks nice from outside. But they've a rude Non-profissional reception team. Always keep your food reserves and drinks with you.. as it's like in the middle of nowhere in a hard desert .. Arrived after long drive with my kid of 10 years old around 9.30 pm and they've nothing open even for snakes or sandwiches, the team working in front office is not friendly, unless to give any information if they already have any..!!! Rooms are clean, nice, good furniture, nice bath and toilets. Would never recommend it to anyone, unless he/she really wanna detachment from the planet.đđ
Response from Property: Dear Dodi, Thank you for your very subjective comments which allow us to improve our services. Indeed, as you say, our site is located in a green setting where a change of scenery and a return to nature are essential. Therefore, judging your stay on the sole fact that you did not plan ahead, especially with a 10-year-old child, is somewhat simplistic. Indeed, you go to an unknown place betting on the fact that arriving at 10:30 p.m. (and not 9:30 p.m. as you mention) we would be waiting for you with a sandwich buffet and drinks...? The least of things having been, knowing that you were arriving late and that you were apparently counting on us to serve you food, to contact us in order to organize your meal. An isolated place is by definition far from large areas. We have our own restaurant but at 10.30pm it is closed. However, we offer a machine filled with snacks of all kinds for those who are hungry. In summary, good organization on your part would have allowed you to have a good stay. Looking forward to welcoming you again.
Lisa Sheridan
Checked in Sep 2023
Other
5.0/5
Outstanding
Posted on Sep 27, 2023
Excellent place will definitely stay here again
Guest User
Checked in Jan 2023
Family
0 Reviews
1.0/5
Posted on Jan 31, 2023
Looks good but really dirty. Shocking service. All show but poor poor poor. Villa is dirty, cleaning was not done although the manager said it had been. Chewing gum in a clothes cupboard. And in kitchen. Windows covered in dog nose marks. Floors feel like walking in stones. Staying here for 11 nights. No cleaning/ no new sheets/ no new towels! Manager says only clean or change at cost and its not important how long you stay. We are a group of 6 villas, all are the same. Vile in any other location but with no competition this place wonât improve.
Response from Property: Dear Mr Murray, thank you for your comment and know that contrary to what you say, our goal is to improve ourselves and give better service to our customers every day. The problem I think is that, coming from Dubai you expected a 5 star hotel but we are only a Resort hotel....You have opted for our villas and indeed, we provide all the linen for the stay but we do not change the sheets every day as at the hotel but it is of course possible to take advantage of this service but with supplement. As you have mentioned on several occasions, our team and the manager of the cleaning team have visited your house several times because the service was not to your liking but I think we were indeed not suited to your too high expectations. Cordially
Guest User
Checked in Dec 2021
Family
0 Reviews
1.0/5
Posted on Dec 21, 2021
Terrible experience during our Christmas holidays. We booked two days in advance a "superior villa", hoping to spend a nice pampered week and Christmas in a luxurious accommodation. What we found was simply disgusting, please see pics yourself: toilet dirty, sofa stained, bed sheets stained, walls and forniture dirty. This was villa M4. When we asked for a refund we received confusing answers (first there was no place available, then when we were ready to leave, there was a place available). The conditions of maintenance of the villa we were given were absolutely horrible. This should be a 4 star village, we were disappointed and offended by the behaviour of the staff.
Response from Property: Dear Mr. Moretti, thank you for your comments which allow us to improve our services. I would first like to specify to you, contrary to what you mention, that our hotel is a 4-star hotel but that our holiday village is classified 2 ears and not 4 (because the swimming pool is not inside the village), which does not prevent the entire team from doing everything possible to satisfy our customers. As I wrote to you directly by email and as we were able to explain it to you in person, following the various trips of your reservations due to the Covid and your last call on December 16, the date of your arrival in our system was flawed so the house you entered was not verified prior to your arrival. In order to overcome this failure, we suggested that you change the house, clean the house again, offer you breakfast for the whole family, ... but you have apparently decided to leave us without allowing us to to satisfy. I therefore do not understand why you feel offended, having made sure to do everything to correct our mistake. Cordially.
Guest User
Checked in May 2024
Other
0 Reviews
1.0/5
Posted on May 21, 2024
Nog nooit zo een slecht park gehad en ben echt niet verwend. Vieze bedden, stoelen kapot, koffieapparaat stuk (kregen wel gelijk een nieuwe bij de receptie) bakblikken stuk Huisje vreselijk gehorig Grote groep waardoor 2 nachten tot 3:30 herrie (zelf al x wezen vragen of het zachter kon)
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Gunter M
Checked in Feb 2024
Family
1.0/5
Posted on Feb 9, 2024
Erg dat ze in zo een groot park geen woord Nederlands spreken en met heel veel moeite Engels, wat bijna niet verstaanbaar is. We wilden 2 huisjes boeken van 6 en 8 personen, dicht aan het meer want onze grootmoeder van 93 jaar gaat ook mee en kan niet ver meer wandelen maar gaat graag tot het meer, zij moet ook een toilet onder hebben want kan niet steeds met de trap naar boven. Hebben al 10 tallen mails gestuurd en gebeld, maar de communicatie is verschrikkelijk. Krijgen dus geen huisjes nummers die vrij zijn dicht bij het meer, worden bruut afgewezen ze andwoorden zelfs niet meer op onze mails