Howard Johnson by Wyndham Gananoque

Rented two rooms unfortunately one room was very dirty. It looked like it hadn't been cleaned. The other room was clean. Staff was very friendly.

Upon arrival, the front reception desk area is very clean and the staff are very friendly. The room was clean and enough for a 1-night stay. The only issue that I found was the amount of parking available at the location. Otherwise, its a decent location to stay at.

Very good except that the first night[Dec.30]-bath fan did not work, second night[Jan.5]-no bath fan.

Pros: location is good, central to stores and restaurants. The size of the room is nice and the beds were neat. The room was warm when were arrived. Cons: The hotel was older and in very poor condition. The doors had no door stops so there were holes in the walls behind each door. The sinks and bathtub had black mould and grime around the edges. The bathtub had no plug for me to give my toddler a bath, and when I asked for a plug the manager brought me a used one with mould all over it. The water came out of the showerhead at half power when you turned on the tub for a bath, indicating a plumbing issue. The edges along the black carpet in the room had a thick layer of dust, and every single wall had streaks of dirt and fingerprints. The door handles were also dirty. There was no soap dish, and we were given three wash cloths for four guests. There were no outdoor lights so when I woke at 6am to go buy coffee, I couldn’t see where I was walking, and there were steeps steps and slippery walkways. There was no staff at the desk in the morning, 3 guests were waiting a while to checkout so we left our keys on the desk and walked out. Despite the filthiness of the accommodations, my biggest concern was the manager asked for my email address for checkin purposes. He then, without my knowledge, signed me up to their Wyndham points system. Considering this was the same price at the time as a stay at the holiday inn, I would never ever consider staying here again.

Television had some issues but the manager fixed it right away. I brought a pet with me and I was given a pet friendly room. The room had two doors leading outside which was very convenient.

Very basic older accommodation. Simple not luxurious. Very clean. Very well maintained. Excellent dollar value. My room required me to climb three levels of outside uncovered stairs which were steep but well maintained. The stairs were not convenient especially in rain or winter weather. Many other rooms were on ground level. Free breakfast is a yogurt pod fresh fruit and prepackaged muffins. Not exceptional. However the quality of the room for the price outweighs these more basic qualities. Very close to 401 so it is also convenient. I would definitely stay there again.