Guest User
October 23, 2023
We arrived here on the 8th October. having booked the duplex room. the ladder to the raised bed area had no handrail, and only part of the raised area had a barrier, which we did not feel was safe. The sofa bed and armchair in the lower area were stained. We *****ped the bed and opened the sofa bed, intending to make that up to sleep on. The sofa bed was full of bed bugs, with blood stains visible on the mattress. We WhatsApped the manager who offered us a refund, but still want to charge us for the first night as they did't rebook the room that night. THEY WERE HAPPY TO IMMEDIATEDLY REBOOK THE ROOM KNOWING IT HAD BED BUGS. Luckily we didn't unpack our cases and managed to book into the Novotel instead, who were great.