Guest User
September 5, 2023
I argued with myself whether to give this hotel a 1 or 2 star. I always consider the price of the stay against my experience. Good bits The reception staff are all friendly The bar staff range from friendly to quiet but I never personally experienced rudeness but I did witness it The canteen staff are mostly rude, apart from one who I found cheerful The hotel was nice in general, nice looking, great pool areas. If you go out the back door past the pool, some stairs lead you almost to the beach, approx 100 m away. Bad bits Lumpy old pillows, I found them impossible to use The food was unedible. One day chicken burgers were labelled as potatoes leading me to bite into one🤮. The food is cold but it’s not nice hot so who cares The bar shut at 11 not 1am, it gives 1 am in their website FLEAS. My bed had fleas, I felt them bite me. I complained to the manager( following a trip to the pharmacist to confirm they were flea bites) Managers response The manager asked if she could check the room . I agreed. She said she believed I was after money and the bites were mosquito bites ( I had asked for the reimbursement of the flea cream I had bought) I informed her what the pharmacist had said. Without looking at my legs and examining them she concluded from her desk that I was making it all up for money. How insulting. She asked if she could call the doctor to examine me, and of course I agreed. She changed my room to a much nicer one and never apologised. I asked where the doctor was and she said she hadn’t called him yet PROOF: as well as the pictures I have added. If you look at the one star reviews on this site you will see: A review from a lady complaining that the hotel had dogs in it, and a review where a lady complains about fleas in the hotel So the manager knowing these 2 facts called me a liar and accused me of being a con artist