Guest User
March 1, 2024
Stayed in this hotel for 7 nights in the beginning of October in a standard double room. This hotel has nice premises and quite good rooms and the opportunity to be a great hotel, but, in my opinion, management fails to deliver... Once we arrived to the hotel, we were early, around 1200-1230 and they gave us bracelets, and offered to enjoy all the services, but we had to wait for the room till the official check-in time 1500. It was quite strange because it did not feel to be fully booked or extra busy, but let it be. Once we got room cards, we had to look for luggage, which was just placed outside the hotel (very strange and did not feel safe), but let it be. Room was a decent size, good bed and all around in good shape and clean. Extra funny was to see the declaration being eco friendly, sustainable hotel, but all amenities in the room (like ear buds and etc) was packed in double plastic packages, in the room we had one time use carton cups. It was anoing during shower that water temperature was changing, but i guess it was some sunn heated boilers, so lets say its eco. Talking about the restaurant, all week all meals were more or less the same. The quality of the food was decent, but during 7 nights stay none of the meal was worth mentioning. Some was tastless, some was low quality, some was ok, every day we found something, but if just one day we had lunch in main restaurant, it says a lot.. The best was the pancakes lady in pool bar and olives in the main restaurant. The animation team, in my opinion very weak, the main guy (blond) was so arrogant, but we decided to ignore him and spend time in the beech, so not worth mentioning. Most aoing was inconsistency with drinks and housekeeping. If you leave tips in the room, you will get the minibar refiled, and carton cups added if used, but if you do not leave tips, you will get a thing, just made up bed :) if you tip barmen, you can get international drinks, if you dont, you will be served just local drinks. I was tipping first 3 days, got international drinks, then shifts changed, and they did not knew me and started to serve local drinks. Even one day i could no get any normal drink apart of beer and my women could not get anything because she do not drink Turkish drinks... I have to admit, the only employee worth mentioning was guest relations ladies. All in all, this hotel has great potential, it could be a great place because has good premises, but management has to do better. Also, i do not think it is ok to advertise hotel of serving international drinks once it serves just 5-6 international drinks and rest is for an extra charge.. Im my opinion, if this hotel will not change policy of serving international drinks, it is not worth the money, we stayed in Crystal Aura with the same international drinks approach, but catering was 10 times better for the same price. PS not so many russians big plus