Hotel Arc-en-Ciel Gstaad

Reviews of Hotel Arc-en-Ciel Gstaad

Hotel Arc-en-Ciel Gstaad

Egglistrasse 24, Gstaad, Canton of Berne, 3780, SwitzerlandSee Hotel Details
Hotel Arc-en-Ciel Gstaad
Hotel Arc-en-Ciel GstaadHotel Arc-en-Ciel GstaadHotel Arc-en-Ciel Gstaad
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1 night

Guest Reviews

9.3/10
Great
69 Reviews
Verified reviews
Location9.3
Amenities9.3
Service9.3
Cleanliness9.3
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Positive reviews(39)
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Negative reviews(1)
396dannyu
Stay Date Feb 2025
Couples
8.0/10
Very Good
Posted on Mar 30, 2025
In true Swiss tradition, this hotel does not disappoint…it is welcoming, comfortable with knowledgable staff to suggest and guide you to the various attractions and facilities. Breakfast is sumptious, and dinner always delicious. The room was very comfortable with a great view when visibility was good.
Response from Property: Thank you very much for your compliments! We are very pleased that you enjoyed your stay with us and felt comfortable & welcome. We are happy to pass on your compliments to our team. Warm regards, Amina Matti
ambular1892
Stay Date Oct 2024
Travel with friends
10.0/10
Outstanding
Posted on Nov 27, 2024
Upon arrival to Gstaad train Station, our hotel was waiting to pick us up. The hotel is a little off the beaten path (not within the promenade) but is about a 10-15 minute walk to the promenade. Our room was clean and quiet and hotel staff were friendly and caring. A big ‘thank you’ to Ferran and Francesco!
Response from Property: Thank you very much for your very kind review! We are very pleased that you enjoyed your stay with us so much. We are happy to pass on your compliments to our team - this is a great motivation for us! Best regards from the Arc-en-ciel, Amina Matti
Guest User
Stay Date Mar 2025
Other
6.0/10
Posted on Apr 27, 2025
We have not stayed in the hotel, but dined in the restaurant. We have been coming to Gstaad for more than 40 years now and from time to time we have dinner at Arc-en-ciel. The food itself was good, but the service is a disaster. It started when we politely asked for another table because it was very warm where we were seated. The managers spoke "too warm, too cold, it is never good". That's not exactly what I expect if I ask like that. On the menu it clearly indicates that the dishes come with a choice of fries, rice or rosti AND vegetables. The vegetables were not there, so we asked them, thinking they were forgotten. However on the invoice they had added it as "extra" and charged, whereas it was clearly on the menu. The most annoying thing however was the toblerone mousse which they charged for a higher price than what is indicated on the menu. In proper English one would call that "cheating". We will think again before visiting the restaurant of Arc-en-Ciel again. There dozens of other restaurants in the area where service is much better.
Guest User
Stay Date Mar 2025
Other
10.0/10
Outstanding
Posted on Apr 23, 2025
This by far has been our best experience in staying at Hotel’s in Europe. We were there to celebrate our 25th wedding anniversary. The room was kept ready with rose petal’s like for honeymooners 😊😊. We were initially bit apprehensive obout the Swiss hospitality at hotels, specially toward Indians but here at the hotel we were well received and welcomed. The Hotel also arranged for our pick up and drop from nearest Gstaad station. The hotel is owned by a family and we met one of the finest and amazing owners: Amina & Tim. They hosted us in evening for snacks and drinks and really took good care of us. Highly recommend property and amazing place where most of the DDLJ movie was shot. The location is excellent almost walking distance to the Promenade ( Town market), bus stops and railway station
mipdantravel
Stay Date Dec 2024
Couples
4.0/10
Posted on Jan 24, 2025
We came to Gstaad to celebrate a birthday event with friends. This hotel was on their list of "recommended" hotels. Nice smiles at reception and friendly introduction, but a hotel lives from hard and software. Here the hardware is totally deficient. Superior room, the most expensive room category before the suites. Motel-like room, Ikea style furniture, miniscule bathroom and a fabulous view on the parking lot. Ground floor terrace. Main street to the ski lift. Without drawn curtains and sitting in the dark, everybody can look straight into the room. This is the worst reality check I have encountered in my 60 years of worldwide traveling. No, absolutely no relationship with the website. Either we have been ripped off and we received a massive downgrade or the website is a total scam. Uncomfortable beds and badly isolated walls. We are counting the hours to be able to leave this place. Stay away
Response from Property: Thank you for taking the time to share your impressions of your stay with us. We are very sorry that the room did not meet your expectations. We would have loved to be there for you and to make your trip to Gstaad a positive experience. We seem to have missed out on this opportunity when you stayed with us. And for this we would like to apologise from the bottom of our hearts. At the same time, you have put us on the defensive with your very harsh feedback (Stay away?). We are a third-generation family business that has been run for 63 years and are personally there for our guests almost every day. If your description of the superior rooms (our second smallest room category) corresponded to the taste of the majority of our guests, then we would probably no longer exist. On the contrary. We can boast of being very successful, also thanks to our beautiful garden rooms. I know that our rooms are very individual, which is why personal tastes are not always met immediately. But we would definitely have been there for you to offer an alternative room if you had given us the chance on the spot. Even if quite attacky, your feedback is valuable to us. We are collecting this feedback and will use it to determine which rooms will be included in the next renovation cycle. I believe I myself spoke to you on site and, as I said during our conversation, I would be delighted to receive your direct feedback. However, it is difficult for us to react when we are told on site that everything is fine. Should you nevertheless decide to stay with us again, we would be very happy if we could talk directly and you could tell us your needs and wishes openly, we will do our best to fulfill them. Thank you and best regards from Gstaad, Tim Wetli & Family
Mutandis
Stay Date Oct 2024
Business travelers
8.0/10
Very Good
Posted on Nov 1, 2024
My room was located at the side of the hotel, overlooking the river. It was delightful to open my balcony door and hear the sound of running water filling my room (to be clear it was the sound that came into my room, not the water itself). Inside, the room was spacious and had a style sitting somewhere between Scandinavian and Swiss alpine. The hotel is on the edge of town and provides ready access to the surrounding countryside, including a pathway by the aforementioned river. I had both lunch and breakfast at the hotel restaurant. The food and service were good and there is a nice outdoor area to dine in, weather permitting. All of the staff that I encountered at the hotel were professional and welcoming. All in all, I had a very pleasant stay in charming Gstaad.
Response from Property: Thank you for your detailed review. We are delighted that you enjoyed our hotel and the region!
Guest User
Stay Date Feb 2024
Family
10.0/10
Outstanding
Posted on Mar 1, 2024
This is one of 3 Hotel selected by our Friend. Honestly. This was the most cost effective, our stay in Gstaad was for several days only It is true to name it’s sake, it truly is “A place in heaven” We were picked up ( free of charge) at the train station ( public transportation is so convenient, reasonably price, easy to maneuver, and you can’t beat the VIEWS )by Tim Matti( one of the owners) Short ride to Hotel. The Hotel is impeccable, very friendly accommodating staff, there’s a restaurant on premises( they provide room service). Menu is varied, typical of European fanfare, we loved the variety of crepes, Pizza delicious ( blia, all local fresh ingredients) Our room had two closets, a very small keyed safe. Queen size Comfy bed, shower( no tub),blow dryer. There’s a pool, a spa( reservations are required) They provide Bikes, there’s a play ground for children It is very convenient to everything Gstaad has to offer
6/8
Response from Property: Thank you so much for choosing the Arc-en-ciel and for taking the time to leave us such a detailed and kind review. We are insanely pleased to hear that you felt so comfortable with us and that you enjoyed your stay in Gstaad. As a family-run business in the third generation, it is very important to me that the philosophy of my grandparents is passed on to our guests, and it is very nice to hear that this was the case for you. We are very happy to pass on the compliments to our team, which is a great motivation for everyone! We wish you and your family all the best and hope to see you again soon! Sunny greetings, Amina Matti & Family
wp75
Stay Date Jul 2024
Couples
10.0/10
Outstanding
Posted on Aug 9, 2024
Wonderful hotel. Great room. Friendly staff. Fantastic restaurant. After checking out, at the train station, I realized I left my cell phone in my room. I called the hotel on my wife’s phone and they rushed the phone to the train station in time for us to catch the Goldenpass train to Interlaken. An above and beyond family-owned and run hotel.
Response from Property: Thank you very much for your kind review! We are very happy that you felt so comfortable with us. We wish you a good onward journey and a pleasant stay in Interlaken. We would be happy to host you again soon. Warm regards from Gstaad, Amina Matti
otisa007
Stay Date Apr 2024
Couples
10.0/10
Outstanding
Posted on May 9, 2024
What an excellent 2 night stay. Wish it were longer though. The grounds, staff and food were all excellent. Everyone from top to bottom was helpful and friendly. We were fetched at the train station and brought back to this beautiful facility. It’s just a short walk from the promenade in Gstaad but far enough away that you feel you’re in a small village of your own. Highly recommend.
Response from Property: Hello from Gstaad, Thank you very much for your compliments! We are very pleased that you enjoyed your stay with us and that you liked the restaurant. We are happy to pass on your compliments to our team. Kind regards, Amina Matti
Rajiv G
Stay Date Mar 2024
Other
10.0/10
Outstanding
Posted on Apr 20, 2024
They amaze you in every way. All of them smile with warm heart and you don't feel like going back. Location is perfect with serene river flowing at a walking distance. Rooms are spacious and neat, clean & well maintained with all the necessary amenities. The Food at "Pizzeria" is delicious. It is 30 mins from Glacier 3000 and bus stop is 5 mins away. They provide free transfer both ways. What more we can ask for? Definitely will be going back again! Other Swiss hotels should learn from you.
Response from Property: Dear Rajv, Thank you very much for your lovely review! We are very pleased that you felt so comfortable with us. It's great that you enjoyed our hotel and region so much and we look forward to welcoming you again. Warm regards, Family Matti
MitchyR
Stay Date Mar 2024
Travel with friends
10.0/10
Outstanding
Posted on Apr 2, 2024
Amazing hotel and staff, truly 5 star all the way. We have stayed at some renowned 5 star hotels around the world and must say, this is one of the best. We had the 1 bedroom apartment. Amazing decor, furniture and beds. Cleanliness 5 star. What made our experience 5 star is because of the staff. From transportation from and to the train station, during breakfast, and specially the front desk. Looking forward to visiting again.
Response from Property: Thank you very much for your great feedback! Such lovely words! We are happy to pass on your compliments to our team - this is a great motivation for us! We would be delighted to welcome you back another time. Hope to see you soon and best regards, Amina Matti and the Arci-Team
Freedom45495239903
Stay Date Feb 2024
Other
10.0/10
Outstanding
Posted on Mar 1, 2024
Great welcome in a warm welcoming hotel an easy walk from the town centre. Lots of parking , extremely well appointed and very comfortable . A perfect place to stop as we toured the Alps. Bathroom and bedroom are both of high standard as is the whole place and the whole experience too.
Response from Property: Thank you very much for your review. We are delighted that you felt so comfortable with us! We hope to welcome you again soon! kind regards Family Matti
V7051LWchristinem
Stay Date Jan 2024
Family
10.0/10
Outstanding
Posted on Feb 19, 2024
This hotel and restaurant are both in the top hotels we have visited. Service was sincere, swift, professional and friendly. The restaurant was bustling at every turn with wood fired pizzas, handmade pasta and good vibes. Might be my favorite restaurant on the entire trip to Switzerland.
Response from Property: Thank you very much for your enthusiastic review! We are delighted to hear that your stay at our hotel and restaurant was one of the best you have visited. It is a pleasure to hear that our service was perceived as prompt, professional and friendly. It was a pleasure to have you as our guests and we hope to welcome you again in the future! Kind regards from Gstaad, Amina Matti and family
Guest User
Stay Date Jun 2023
Other
10.0/10
Outstanding
Posted on Jul 8, 2023
Such a warm hotel.The moment you enter you are made to feel so welcome.a perfect time with families too with a beautiful play area. Warm staff and management. A beautiful room and restaurant.. The best way to start our 10 th anniversary
Response from Property: Thank you so much for staying with uns and for writing such a kind review. We are thrilled that you enjoyed your anniversary at Arc-en-ciel and we hope to welcome you very soon again! Thank you so much for taking the time to share your experience at our hotel. We are absolutely thrilled to hear that you enjoyed your stay with us, and we sincerely appreciate your kind words. We are also pleased to hear that you found your room beautiful and that you enjoyed dining in our restaurant. We will happily pass on your compliments to our team. Lastly, we are honored that you chose our hotel to celebrate your 10th anniversary. Celebrating such a special occasion with us means a lot, and we are delighted that we could contribute to the start of your milestone celebration. Thank you once again for your kind words and for choosing to stay with us. We would be thrilled to welcome you back for future anniversaries or any other occasions :-) Best regardsa from Gstaad, Amina Matti & Family
Guest User
Stay Date Aug 2023
Other
10.0/10
Outstanding
Posted on Sep 17, 2023
We stayed here for 1 night on our trek across Switzerland (hiking the Via Alpina 1) and we loved every moment of it. It is a great location (just a little walk from the core shopping/eating areas) and had a beautiful room. We would highly recommend Hotel Arc-en-ciel in Gstaad.