Anonymous User
February 18, 2024
I will never stay in a hotel of the Xi'an brand again in my life. The smell hit my face as soon as I entered the door. The bathroom sink was filled with 1/3 of the water. The toilet paper in the trash can next to the toilet was not empty. There was something under the table. passed paper ball. Absolutely disgusting. We immediately called the front desk to solve the problem. The front desk said that there were no vacancies and we could not change. It was already two o'clock in the morning when we arrived here from the airport. It was too late and we were really tired. The front desk said that the manager would be called to see us tomorrow. Now a few days have passed. , not a single phone call or text message, the quality control is like this! The same goes for breakfast, there is no restaurant, breakfast is bought outside and delivered to the room! A slice of waffle, cake, eggs, milk, fruit, ice cold! I can believe this is a hotel costing 700 a night! Just because of this quality control, I won’t be able to stay in hope anymore.
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