FORTUNE hot spring hotel

FORTUNE hot spring hotel Reviews

FORTUNE hot spring hotel

74 Wenquan East Road, Wenquan Town, Guangzhou, ChinaView Hotel Details
FORTUNE hot spring hotel
FORTUNE hot spring hotelFORTUNE hot spring hotelFORTUNE hot spring hotel
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1 night

FORTUNE hot spring hotel Guest Reviews

4.7/5
Amazing
1094 Reviews
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(1094)
Positive reviews(1071)
Reviews with photos/video(373)
Loved the view(157)
Friendly front desk staff(93)
Delicious breakfast(86)
Large rooms(82)
Perfect for kids(42)
Tasty restaurant(22)
Delicious buffet(17)
Has facilities for children(12)
Negative reviews(23)
Guest User
Hot Spring Room - River-View (2 beds)
Checked in May 2024
Booked for others
10 Reviews
5.0/5
Outstanding
Posted on May 7, 2024
The hotel is with excellent location and facilities. But most importantly is the service and the staff. It took me by surprise the number of staff members speaking English and being so friendly and professional. From the reception we were greeted in English and June ,, job number 038 , welcomed us with a smile and care. She made sure we got WiFi connection and we were instructed how to use the card for the in suite hot spring spa bath . We spent amazing 4days and 3 nights. I used also the massage services , which were average level. For any service we went for during our stay June was the one to connect and made sure we got the best service. Another person that contributed to our pleasant experience was the restaurant manager. She was also fluent in English. Honestly, we never expected so many people to speak the language. The breakfast was with mix Asian and westerner food; fresh and delicious. The spa Center was amazing. We had very relaxing and calm break from work and the noise in th EF big city. Just outstanding hotel, service and location .
Response from Property: Dear customer, thank you for staying at Fortune Hot Spring Hotel, Conghua, Guangzhou. I am very glad that you gave 5 points of praise and shared your experience here. We are encouraged by your affirmation and appreciation. We do not forget the original heart will as always send customers the warmest family service. Look forward to your visit again, let us have the opportunity to create a good memory for you again! I wish you a happy life!
Meelan
Elegant Double Room
Checked in Feb 2021
Couples
10 Reviews
5.0/5
Outstanding
Posted on Aug 3, 2021
This is a new hotel. Facilities are great and breakfast is excellent. The hotel offers a few hot springs on site too. It's on the main road- you can take a lovely scenic walk around the lake after breakfast. Overall we had a good stay and will return if we are back in Conghua.
6/7
Response from Property: Thank you for your love of fortune Spa hotel, we will work harder to do better, looking forward to your next visit. Wish you a happy life!
mmmmmm222
Hot Spring Suite - River-View
Checked in Oct 2023
Family
5 Reviews
5.0/5
Outstanding
Posted on Oct 22, 2023
good.
Anonymous User
Hot Spring Room - River-View (Double bed)
Checked in May 2024
Other
12 Reviews
3.0/5
Posted on May 4, 2024
The goods are not what they said. Is it Jiecheng's fault or the hotel's fault? During the May Day holiday, the price increase is understandable. A room costs 1,000 yuan. What you like is the space, facilities and environment in the pictures. 50 square meters is really big. In fact, when checking in, you were not informed in advance that the 50 square meter room you booked was no longer available. When you entered the room, it felt very different from the pictures. It might not even be 40 square meters. Jiecheng, you need to check carefully. You are deceiving customers like this.
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Wunaiyulunbidexin
Hot Spring Room - River-View (Double bed)
Checked in May 2024
Family
4 Reviews
4.7/5
Amazing
Posted on May 4, 2024
The room is large and well-planned, clean and comfortable, the balcony has a first-class view, and the breakfast is rich and satisfying. The attitudes of the sisters at the front desk are very good, and they deserve a thumbs up. The underground parking lot is a bit small
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Response from Property: Dear guests, thank you for choosing Xiaofu~There are imperfections in beauty, but there are also expectations in our hearts. We are sorry that we could not give you a perfect stay experience. Thank you very much for your feedback and tolerance. We will continue to work hard and constantly improve our hardware facilities. We express our deep apologies to you again and hope to have the opportunity to continue to serve you. We sincerely look forward to your next visit and wish you a happy life!
luoxy3
Hot Spring Room - River-View (2 beds)
Checked in May 2024
Family
17 Reviews
5.0/5
Outstanding
Posted on May 21, 2024
During the May Day holiday, most of the hot spring hotels in Conghua have increased their prices. Finally, I chose the Fortune Hot Spring Hotel, thinking that the price was suitable. After checking in, I found that I made the right choice. Environment: The hotel faces Liuxi River and has a good view. Service: During the May Day holiday, the guest rooms are quite full. I want to live on a higher floor. When I checked in, the room was not cleaned yet. The front desk lady 048, 101, 143, the service is quite good. She helped us store our luggage first. Because it was almost meal time, she suggested that we go to eat first. After lunch, I also received a call from the lady, notifying that the room could be checked in. I haven't encountered such thoughtful service for a long time. Hygiene: The room hygiene is good Facilities: What the hotel lacks is that the public hot spring area is relatively small, but on holidays, even adults are many. Fortunately, the room I booked has a hot spring pool, which can be used in the room. The hotel provides enough hot spring water. The hotel is cost-effective and I will come again if I have a chance.
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Guest User
Elegant Double Room
Checked in May 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on May 4, 2024
The service is very good, and there are fruits for free. Thank you employee numbers 101, 048, and 143!
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Response from Property: Dear customers, thank you for giving us such a great affirmation! It has increased our confidence. Next, we will work harder to show you a better side and let every one of our family members have the best memories. Looking forward to your next visit! I wish you happiness and joy forever!
Guest User
Hot Spring Suite - River-View
Checked in May 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on May 3, 2024
Fortune Hot Spring Hotel can be said to be the best hotel in Conghua! This time, I especially like the dishes at the River View Pavilion on the second floor! It is quite outstanding! The barbecued pork melts in your mouth! The quick-flowing steamed buns with the mark of wealth! The must-have dish is the chicken and crab pot! The chef is very good! The waiters are even more kind and considerate! It feels like your family! They are full of smiles! The service is in place! The experience is great! Like waiters No. 030, No. 119 and No. 037!
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Response from Property: Thank you for your love for Fortune Hot Spring Hotel. Your 5-point praise is our greatest motivation. We are very grateful that you can share your experience with us here. It is because of distinguished guests like you who are willing to share with us and give us suggestions for improvement that we can continuously improve and enhance the quality of service, so as to provide more guests with more meticulous and thoughtful quality services and products. Thank you again for your valuable comments and wish you a happy life!
Guest User
Hot Spring Room - River-View (Double bed)
Checked in Apr 2024
Other
3 Reviews
5.0/5
Outstanding
Posted on Apr 10, 2024
The room facilities are complete and clean. The front desk staff 048丶, 101 are warm and polite, and answer all questions. The sky hot spring environment is good and comfortable. It is worth staying in the hotel again.
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Response from Property: Dear guest, thank you for taking the time to share your experience with us. Thank you for your recognition of my colleague's service. I am very happy to know that you had an unforgettable and wonderful stay experience. Our greatest happiness is to receive your recognition after our efforts. Xiaofu is happy and lucky to receive your recognition. As long as you like it, we will always be here! We will continue our efforts and look forward to meeting you next time!
Fatimatang
Elegant Double Room
Checked in Mar 2024
Family
5 Reviews
3.7/5
Posted on Apr 3, 2024
The WiFi here is so poor that it is completely unusable. You can only use your own data. It is worth praising that the breakfast is good, with enough styles and good taste. There are also health-preserving scented teas that can be prepared according to your own taste.
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6/10
Response from Property: Dear customer, thank you very much for your support of the hotel. We are very disappointed that we did not receive a full five-point rating from you, but we are still very fortunate to have your recognition and love for the hotel. Xiaofu will definitely work harder to improve service quality in the future. Xiaofu always pursues to create a perfect stay experience for guests. I believe you will have a new experience when you next stay. Xiaofu sincerely invites you to come again.
Huanggougouzi
Checked in Apr 2024
Solo travelers
3 Reviews
5.0/5
Outstanding
Posted on Apr 5, 2024
It was raining when I went there, which was perfect for a hot spring bath at night. However, some parents couldn't control their children running around, which really affected the experience, because the hot spring area is really small. The room was very comfortable, clean, and equipped with all kinds of facilities. I especially like the two employees 181 and 101. They solved some problems when I checked in quickly, and responded to service needs quickly.
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Response from Property: Dear lady, thank you for your favor and love for Xiaofu. Your full score and affirmation are the greatest support to the hotel. Xiaofu looks forward to meeting you again and wish you a good mood every day!
lingtin
Checked in Mar 2024
Friends
1 Reviews
5.0/5
Outstanding
Posted on Apr 2, 2024
I would like to thank Zhou Xingfang, a receptionist at Fortune Hotel, the lady with employee number 143, because that night, a group of 11 of our friends were in a very unhappy mood before checking into this hotel, because in fact, we had booked a villa before. , but the picture and text did not match, and it was terrible and scary, so we immediately booked the Fortune Hotel. It was after 10 o'clock in the evening, and we asked if we could upgrade our room and delay check-out tomorrow, and the employee agreed to it one by one. The request added a little comfort to us after a bad trip all day long. Fruits were served to us after we got to the room. After we checked out and left the hotel, they called us to know how we felt after our stay. I really like it. I will definitely stay again next time I come, thank you.
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Response from Property: Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiaofu will be the warmest and most unique one in your memory! Come back often and I wish you all the best!
Guest User
Guestroom (2 beds)
Checked in Mar 2024
Family
5 Reviews
4.7/5
Amazing
Posted on Apr 2, 2024
The room is large, new and clean, but the bed is narrow. We stayed in the last two rooms in the corridor. The one near the corridor had no transition between hot and cold water, which made the shower uncomfortable, but the second to last room didn't have that. Let me tell you about a design flaw in the Athens twin room: there are no hooks in the shower room, and clothes have to be placed in the dry area outside the door. The dry area has no door and faces the mirror of the wash basin, and the mirror can be seen from the bed, which is very embarrassing. After all, this hotel is positioned as a parent-child hotel, which is a bit inappropriate The hot spring pool is small but has massage, which is good. There is also a view of the Liuxi River outside, which is very suitable for daydreaming The hotel staff are very good and friendly, and they delayed our check-out when the room was not tight
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Response from Property: Dear guest, hello! Thank you for your detailed review and sharing. We are sorry that this stay did not fully meet your expectations. We attach great importance to customer suggestions. Xiaofu will promptly feedback every valuable suggestion you mentioned to the management. Xiaofu always strives to create a perfect stay experience for guests. I believe that you will have a brand new experience when you stay next time. Xiaofu sincerely invites you to come again.
Yikexiaohulicai
Hot Spring Room - River-View (2 beds)
Checked in Jan 2024
Friends
4 Reviews
5.0/5
Outstanding
Posted on Jan 31, 2024
Unlimited sky hot spring tickets: Although there are not many pools and there is no pure hot spring water with + flavor, the advantage is that there are not many people. It seems to be 10:00-23:00 in the morning. Please ask the front desk for details. I don’t remember. It is very comfortable. recommend. If you go for a dip at six or seven in the evening, there may be people setting off fireworks along the river. It's close and quite enjoyable. (Although the fireworks are very ordinary and are bought by tourists from the stalls, the experience is still very good) p.s. There is boiled water, ginger tea, and black tea provided, all hot, and large towels are provided. It was quite a movie at night. Facilities: Overall pretty good, except that the dryer in the self-service laundry room needs to be upgraded. Other hotels can dry it in 30 minutes. Hygiene: Thanks to the cleaning lady, it is very good. The bathroom on the non-guest room floor is also big, bright and clean. Environment: It's really nice. The river view is beautiful in the evening and morning. The railings on the balcony are high enough. It's better to dry clothes in the room than to dry clothes in this season. p.s. Everything you can do nearby requires driving. The closest ones are small parks, walks along the river, fishing by the river, and the hot springs in the hotel next door\(〇_o)/. Service: Very good. The ladies smiled very well and gave us sugar oranges, especially the two with job numbers 143 and 048.
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6/16
Response from Property: Dear guest of Xiaofu, thank you for taking time out of your busy schedule to share your stay experience with us. Thank you very much for your affirmation of Xiaofu's service. Seeing your detailed and thoughtful comments, Xiaofu is really excited. Xiaofu will maintain a low-key and humble attitude. Your stay is comfortable and happy is Xiaofu's unremitting pursuit! Thank you also for your suggestions for improvement, so that we can continue to improve and enhance service quality, so as to provide more customers with more meticulous and thoughtful high-quality services and products! The hotel project is equipped with new Chinese-style high-end hot spring rooms, private hot springs in the sky, special catering, vacation conferences, sports and entertainment and other entertainment supporting facilities. It is a high-end comprehensive health resort hotel that combines business travel, fitness therapy, parent-child travel and high-end The conference reception function provides customers with a supreme life enjoyment. The geographical location is very advantageous and the transportation is convenient. It is 75 kilometers away from Guangzhou city, 50 kilometers away from Guangzhou Baiyun Airport, and about 90 minutes' drive from Shenzhen, Dongguan, Foshan and Zhongshan~
Anonymous User
Hot Spring Room - River-View (2 beds)
Checked in Mar 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Mar 5, 2024
The room is neat and clean, the service is considerate and thoughtful, the environment is comfortable, parking is convenient, problems are solved quickly, the fruit is fresh, the breakfast is rich and delicious, the water temperature of the hot spring is high enough, I like it😊
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Response from Property: Dear host, thank you for your favor and love for Xiaofu. Your full score and affirmation are the greatest support for the hotel. Xiaofu looks forward to meeting you again. I wish you a good mood every day!