Guest User
February 11, 2024
Due to an error in navigation and positioning, I mistakenly booked the hotel. I soon found out and informed the platform to contact the hotel to cancel the reservation. The platform negotiated with the hotel twice, but the hotel firmly refused to cancel the reservation and was very disappointed with the hotel's actions. Maybe the hotel is doing things according to the regulations, but the hotel should be very clear that it is the customer's operational error. The hotel insists on refusing to cancel the subscription, causing financial losses to the customer. It really cannot be considered an honest operation. In addition, it lacks goodwill and violates the fair business spirit. It is really not advisable. . Although the current economy is not good, we should not use such overbearing clauses and such despicable means to increase efficiency. We hope that things will be corrected in the future. At the same time, I would also like to thank the Ctrip platform for its efforts and coordination. Although it did not successfully avoid losses, the platform also made efforts, and I would like to express my gratitude.
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