Sofitel Hangzhou West Lake

No. 333 Xihu Avenue, Hangzhou, 310002, Zhejiang, ChinaShow on map
Opened: 2003 The Sofitel Hangzhou Westlake Hotel (Hangzhou Suofeite Xihu Dajiudian)is located on the corner of Westlake Avenue and Nanshan Road, only a stone's throw away from the famous lake. The hotel is surrounded by restaurants, shops and bars.Show More

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  • Very Clean4.6
  • Great Amenities4.3
  • Great Location4.3
  • Great Service4.5

4.5/5Excellent

Convenient location, Delicious breakfast
96% Recommended
  • Very Clean4.6
  • Great Amenities4.3
  • Great Location4.3
  • Great Service4.5

4.5/5Excellent

Convenient location, Delicious breakfast
96% Recommended
  • 28.8km
  • 2.4km
  • 740m
10 places of interest within 1000m
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Wi-Fi in designated areas
Airport pickup service
Restaurant
Café
Bar
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Superior Double Room
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2 adults
1 queen bed
35m²2-4F
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Superior Room (2 beds)
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2 adults
2 double beds
35m²2-4F
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Superior City View Twin Bed Room
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3 adults
2 double beds
35-38m²2-4F
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Superior City View Queen Bed Room
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3 adults
1 queen bed
35-38m²2-4F
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Deluxe Double Room
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2 adults
1 queen bed
35-38m²2-4F
Photos and Amenities
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Deluxe Room (2 beds)
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3 adults
2 double beds
35-38m²2-4F
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Luxury City View Queen Bed Room
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2 adults
1 queen bed
35-40m²2-4F
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Club Luxury City View Queen Bed Room
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2 adults
1 queen bed
35-40m²5-6F
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Club Luxury Queen Room
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2 adults
1 queen bed
35-40m²5-6F
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Junior Suite
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3 adults
1 king bed
60m²2-4F
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Prestige Suite
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3 adults
1 king bed
80m²2-6F
Photos and Amenities

Reviews(2589 verified guest reviews)

  • profile picture

    阿曼达云

    China

    • Superior Room (2 beds)
    • Stayed in October 2021
    • Friends
    • 16 Reviews
    5/ 5
    Perfect

    This time I chose Sofitel with my friends. The old hotel has a unique location. The West Lake across the road is very convenient and quiet. The hotel customer service is also very good. The breakfast staff can remember your hobbies, which is worthy of praise. recommend!

    Translation provided by Google
    Posted November 2, 2021
    Helpful
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    淡淡游

    China

    • Superior Double Room
    • Stayed in November 2021
    • Business travelers
    • 4 Reviews
    5/ 5
    Perfect

    It was a bit laborious to confirm the reservation. Fortunately, Ctrip's customer service and the front desk of the hotel have been actively solving the problem. The results are satisfactory. The front desk has upgraded the new rooms, and the stay is relatively satisfactory. The location of this Sofitel is really convenient. It is a good choice for business trips and tourism. The terrace view is amazing👍🏻👍🏻👍🏻

    Translation provided by Google
    Posted November 15, 2021
    Helpful (4)
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    Anonymous User

    United States

    • Superior Room (2 beds)
    • Stayed in October 2021
    • Friends
    • 3 Reviews
    3.5/ 5

    I had a good night's sleep, not bad, although the facilities and equipment are really a bit old. This price and position are more conscientious. The breakfast service is okay, but the quality of the food needs to be improved. Participated in the Montreux (China) Music Festival, a very happy experience. Although there are a lot of other unpleasant episodes, but I understand it very well, and I hope it will get better and better.

    Translation provided by Google
    Posted October 7, 2021
    Helpful
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    221122wsty

    China

    • Superior Room (2 beds)
    • Stayed in October 2021
    • Other
    • 19 Reviews
    5/ 5
    Perfect

    Sofitel Hangzhou Westlake Hotel has good service, complete facilities and rich breakfast. The staff takes good care of our elderly tourists. Special commendation to Miss Liu at the front desk, Ms. Li Jie and Ms. Rong from the room department, Manager Tang in the front office, and Mrs. Hu and Ms. Li in the restaurant.

    Translation provided by Google
    Posted October 28, 2021
    Helpful
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Hotel Policy

Check-in and Check-out
Check-in from 14:00Check-out before 12:00
Children and Extra Beds
Children are welcome at this hotel.

Need to Know

Important
疫情期间,入住客人须出示杭州健康绿码,请在下单前与酒店确认接待政策,以免影响您的入住。
Hotel Notes
为了积极配合雅高集团推行的Planet 21承诺以及近期政府颁布的政策,于2019年12月31日起,杭州酒店将不主动提供牙刷,牙膏,梳子,肥皂、浴液、拖鞋等一次性日用品。请您自带洗漱用品,如有需要,请联系酒店宾客服务中心。

Hotel Description

  • Opened: 2003
  • Renovated: 2014
  • Number of Rooms: 233
The Sofitel Hangzhou Westlake Hotel (Hangzhou Suofeite Xihu Dajiudian)is located on the corner of Westlake Avenue and Nanshan Road, only a stone's throw away from the famous lake. The hotel is surrounded by restaurants, shops and bars. The hotel is designed to seamlessly incorporate a French romantic aesthetic with themes evoking picturesque West Lake to quite attractive effect. Guests will find the atmosphere in the Sofitel's 200 rooms to be elegant and especially conducive to comfort with extra-thick feather mattresses and state-of-the-art "rain showerheads" within their spacious bathrooms. For fans of top-tier local and Cantonese food, the Yongjinge Chinese Restaurant serves an excellent set menu. Particularly noteworthy is the "Monk Jumps Over the Wall" soup, a chef-recommended specialty. The all-day dining Western restaurant, Kwee-Zeen, is located on the 1st floor and offers an international buffet concept combining local culture with such French staples as wine, cheese, pastries and breads. The outdoor terrace on 6th floor is perfect for parties, barbecues and receptions beneath the stars. The Sofitel Hangzhou Westlake also features an indoor swimming pool, the Bali SPA for total pampering, a modern fitness center, a beauty salon, a exquisite LE Bar and relaxing terraces overlooking the renowned beauty of West Lake. For those mixing some business with their pleasure, this Hangzhou hotel also houses six function rooms equipped with the latest technologies complemented by a staff of professionals.

Services & Amenities

  • Restaurant
  • Bar
  • Gym
  • Spa
  • Indoor swimming pool
  • Conference hall
  • Multi-function room
  • Business center
  • Wedding service
  • Lobby bar
Transportation Services
  • Drop-off Service (Airport)(Additional fee)
    Fees, Service Hours, and Booking Info
  • Airport pickup service(Additional fee)
    Fees, Service Hours, and Booking Info
  • Pickup service (bus/train station)(Additional fee)
    Fees, Service Hours, and Booking Info
  • Drop-off Service (Bus/Train Station)(Additional fee)
    Fees, Service Hours, and Booking Info
Activities
  • Indoor swimming poolFree
Health & Wellness
  • Gym
  • Spa
Front Desk Services
  • Bellhops
  • Luggage storage
  • Front desk safe
  • Duty manager (24 hours)
  • Taxi booking
  • Concierge service
  • Attraction ticket service
  • Wake-up call
  • Credit cards accepted
  • Express check-in/check-out
  • Currency exchange
  • Front desk (24 hours)
  • Door attendant
  • Tourist map
  • Postal service
  • Pay once for all purchases at check-out
  • Private check-in/check-out
Cleaning Services
  • Ironing service
  • Laundry service
Food & Drink
  • Restaurant
  • Café
  • Room service
  • Bar
Other
  • Wedding service
  • Dry cleaning
Public Area
  • Wi-Fi in designated areasFree
  • Lobby seating area
Business Services
  • Conference hall
  • Business center
  • Multimedia system
  • Multi-function room
General
  • Heating
  • Elevator
  • Executive floor
  • Executive lounge
  • Lobby bar
  • Audio system & speakers
  • Designated smoking area
  • Accessible rooms
  • Newspaper in lobby
  • Non-smoking floor
  • CCTV in public areas
Kid's Facilities
  • Toys for Children
  • Kids’ toothbrush
  • Kids’ bathrobes
  • Kids’ slippers

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