On arrival at the hotel, there was no sign of anyone on reception. In fact, I couldn't find any staff anywhere. It was all automated which I have never experienced before. I prefer a human to be present to be honest. I was meeting up with a friend in Harrogate so we chose this hotel as a convenient rendezvous. We discussed what we needed to discuss in the bar in the hotel. This was a very pleasant experience. There were a few people in but it wasn't crowded. We then went out for a meal nearby and came back and had another drink in the bar. Credit must be given to the very nice, helpful girl on the bar (and doing lots of other jobs it would appear) called Eliza. She tried very hard to look after everyone. She was excellent. I was looking forward to a good night's sleep. I liked the idea that checkout time was noon. Unfortunately, I was woken up early by two inconsiderate cleaners who were talking quite loudly in the corridor outside my room. Not quite sure why, if they had to talk, they didn't do it in the room that they were supposed to be cleaning. The price of the stay was extremely low so I guess it's difficult to complain too much but it wouldn't take much to make it even better. The car park was right next to the hotel in the conference centre. It cost half as much as my stay at the hotel to park overnight!! At least I didn't have to walk far.