Las Yagrumas

After having booked almost a month in advance, upon arriving at the premises, they tell us that the pool is not working (which they should have notified in advance) and also that there is no electricity in the facility and that they do not guarantee that it will return during the period of stay. The workers themselves who recommend that I change/cancel the reservation, which is not possible due to the cancellation policy of the entity with which I have reserved. I have had to spend days insisting that they send an email explaining the situation and thus be able to request my return, and when I finally receive it, it is totally disrespectful, because nowhere do they explain the true cause and show how if we decided not stay I would appreciate if, if they do not have the conditions to provide a service, they simply do not provide it, instead of wasting people's time and causing bad times.

I went to stay from August 21 to 25. Fatal, they didn't offer anything fancy, the pool was dirty. The power went out every 4 hours. Food and lunch were super expensive. And very few options to eat. I don't recommend them at all. They didn't clean my room one day of the 3 I was there xd. Except for the friendliness of the workers, it was the only good experience I had. Everything else in general was lousy. Never go again.

My name is Asley Ruiz, on March 20, 2022 I visited the Las Yagrumas hotel with the intention of buying some pool covers to spend the day with my family. The cover was already sold out and they couldn't sell me anything, then I went to the snack bar to buy some products and a person named Yunetsys Pedraja Geli who occupies the position of Head of technical services of the hotel approached and indicated the person who was helping me that I couldn't buy anything because I wasn't a hotel guest. I went to the folder and reserved a room, I went and showed this person who was already a hotel guest, that I was going to buy some products and the same Head of technical services with extreme arrogance told me that I was only going to buy what it touched me. As if I could define how much I or my family could consume. Terrible experience. I don't understand what this person knows about customer service. Apparently nothing, as I already mentioned a terrible experience. That is the image that these types of people leave of these places. On the other hand, the service staff is excellent.

Wonderful place. We were there in January for a day trip and the experience was good. The pool is very clean, as are the bathrooms. There was food and drink at a good price and the service was excellent. There wasn't much variety but everything we tried was delicious. The pool entertainment was great, there was music for all tastes throughout the stay. I recommend it for families and friends.