Guest User
January 11, 2023
Unfortunately for me this was an underwhelming experience when I had higher hopes. Upon arrival the front of desk staff aren’t very welcoming, it’s straight “that’ll be $$” rather than “welcome, how was your drive down?”. The room was nice enough. The outdoor pool isn’t heated so it’s not an all year round facility. There was a sports team of teenagers staying who kept me up and woke my daughter up several times with being rowdy and running laps outside our door. I had to pop my head out twice and ask them to be quiet. I understand the behaviour of other guests isn’t a reflection of the motel or the staff but it just added to the already average experience. Upon leaving, we asked if the Napier/Taupo roads were all open due to the weather in the area, rather than being helpful we got “I assume so”. I’m used to front desk staff wanting to help their guests or be friendly. Not sure I would stay there again as we weren’t made to feel welcome.